# Identity Verification with Tebex To maintain platform integrity and comply with global payment and identity standards, Tebex uses **Onfido**, a leading identity verification provider. This process is required for all store creators before a Tebex Store can be reviewed and approved. *** ### Why Identity Verification Is Required Tebex acts as the **Merchant of Record**, which means we are responsible for handling payments, fraud prevention, tax compliance, and dispute resolution. Verifying the identity of store creators ensures: * Fraud prevention * Platform compliance with international regulations * Safer experiences for buyers and creators * Trust and accountability across the Tebex ecosystem *** ### Age Requirement To complete identity verification, **you must be 18 or older**. * If you are under 18, a parent or guardian must: * Create the Tebex Account and Wallet * Complete identity verification on your behalf * Once you turn 18, contact Tebex to transfer the account to your name and complete verification with your own ID. *** ### Step-by-Step: Onfido Verification Process 1. **Start the Verification**\ During onboarding, you’ll be prompted to begin verification using Onfido. 2. **Accept Terms & Scan QR Code**\ Accept the terms and scan the QR code with your phone to launch the mobile verification interface. 3. **Submit a Valid ID**\ Upload a valid, non-expired government-issued ID: * Passport * Driver’s license * National ID card 4. **Submit a Live Selfie**\ Use your device camera to capture a live selfie, which will be matched with your ID. 5. **AI & Human Review**\ Onfido uses AI to detect inconsistencies, fraud attempts, and tampered documents. In some cases, a manual review may follow. 6. **Tebex Store Review**\ Once identity verification is complete, the Tebex team will continue processing your store application. > ⚠️ **Verification must be completed before your store can be reviewed or approved.** *** ### Accepted Documents Onfido accepts the following forms of government-issued ID: * Passport * Driver’s License * National Identity Card Ensure your document is **valid** and **not expired**. Expired documents will be rejected. *** ### Is My Personal Data Secure? Yes. Onfido is compliant with global data protection regulations (e.g. GDPR, CCPA) and handles identity data securely. Your personal information is used **solely for the purpose of verification** and is not stored by Tebex beyond what is required for compliance. *** ### Frequently Asked Questions #### "I'm under 18. Can I create a Tebex Store?" No. You must be 18+ to complete identity verification. A parent or guardian can create the account and verify their ID until you reach legal age. When you turn 18, contact Tebex to transfer ownership. #### "How long does the verification take?" Most verifications are completed within a few minutes. In some cases, Onfido may take longer to manually review your submission. #### "Can I verify my identity on more than one account?" No. You may only have one active Tebex Account. Attempting to verify multiple accounts with the same identity will result in rejection. To manage multiple stores, use **Projects** under your single verified account. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.tebex.io/creators/initial-setup-guide/identity-verification-with-tebex.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.