# Tebex Fees & Billing Overview

### Table of Contents

1. Platform Fee
2. Gateway Fees
3. Chargebacks & Disputes
4. Refunds
5. Creator Codes
6. Withdrawals
   * PayPal Withdrawal Fees
   * Local Bank Transfers
   * Wire Transfers

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### 1. Platform Fee

Tebex applies a platform fee on each transaction:

* **Standard Rate**: 5% of the transaction amount
* **FiveM-Specific Rate**: 15% of the transaction amount

This fee is deducted from the transaction before the funds are deposited into your Tebex Wallet. The Platform Fee supports ongoing platform development, customer support, expanded payment infrastructure, and Seller Protection services.

[Learn why we charge a Platform Fee →](https://docs.tebex.io/creators/pricing-overview/tebex-fees-and-billing-overview/tebex-platform-fee-explained)

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### 2. Gateway Fees

Gateway Fees are charged by third-party payment providers such as PayPal, iDeal, and Klarna. These fees vary based on the payment method selected by the customer.

* The fee is deducted **before funds reach your Tebex Wallet**.
* Tebex **does not profit** from these fees.
* In some cases (e.g. PayPal), Tebex negotiates **preferential rates**:
  * **PayPal via Tebex**: 2.49% + $0.40 (vs 3.49% + $0.49 standard rate)

You can choose which payment methods to accept via [**Payments > Payment Methods** ](https://creator.tebex.io/payment-methods)in your dashboard.

[See full gateway fee list here →](https://www.tebex.io/payment-methods)

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### 3. Chargebacks & Payment Disputes

Most creators are covered under **Tebex Seller Protection**, meaning:

* **No chargeback fees**
* **You keep the revenue**, even if the dispute is lost
* **Tebex handles dispute management**

If a transaction is not eligible for Seller Protection, you will be notified by email. In such cases:

* A **$20 chargeback fee** and the transaction amount are withheld during dispute resolution.
* If the dispute is lost, those funds are not returned.

[See Section 7 of the Creator Agreement for eligibility →](https://www.tebex.io/terms-creator-agreement)

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### 4. Refunds

When a refund is issued:

* The **original transaction amount** and the **Gateway Fee** are charged from your Tebex Wallet.

**Example:**

* Original payment: $5.00
* Gateway Fee: $0.20
* Total cost on refund: $5.00 + $0.20 (original) + $0.20 (refund fee) = $5.40

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### 5. Creator Codes

When using Creator Codes to pay influencers:

* An **additional 1% fee** of the total payment is applied.
* This covers the payout distribution and processing to influencers.

This fee is deducted **before payout** to either the creator or influencer.

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### 6. Withdrawals

Withdrawal fees depend on your chosen method, currency, and destination country.

A **2.00% foreign exchange fee** applies if you withdraw in a different currency than your Wallet’s currency.

Rejected/returned withdrawals will **still incur the withdrawal fee**, so double-check your details before requesting.

#### 6.1 PayPal Withdrawal Fees

| Currency                 | Fee       |
| ------------------------ | --------- |
| CAD (Canadian Dollar)    | 0.50 CAD  |
| USD (US Dollar)          | 0.50 USD  |
| GBP (British Pound)      | 0.25 GBP  |
| EUR (Euro)               | 0.25 EUR  |
| HKD (Hong Kong Dollar)   | 0.25 HKD  |
| AUD (Australian Dollar)  | 0.50 AUD  |
| NZD (New Zealand Dollar) | 0.50 NZD  |
| SGD (Singapore Dollar)   | 0.50 SGD  |
| JPY (Japanese Yen)       | 28.00 JPY |

#### 6.2 Local Bank Account

| Region/Countries                                   | Fee    |
| -------------------------------------------------- | ------ |
| UK, US, SEPA, Gibraltar, Guernsey, Jersey          | £1.50  |
| Australia, Canada, EU countries, Singapore, others | £3.00  |
| Brazil, China, South Africa, Vietnam, etc.         | £4.50  |
| India, Japan, Nigeria, UAE, etc.                   | £5.00  |
| Bulgaria, Jamaica                                  | £12.00 |

> Some countries only support select currencies for local transfers.

#### 6.3 Wire Transfers

* **Flat fee**: £12 per wire transfer
* **Available in 150+ countries**
* Wire transfers are more expensive than local or PayPal options and should be used only when necessary.

[Full list of supported wire transfer countries →](https://docs.tebex.io/creators/pricing-overview/tebex-fees-and-billing-overview/supported-countries-for-wire-transfers)

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