Tebex Platform Fee Explained

Tebex charges a Platform Fee on each transaction processed through your store. This fee enables us to maintain and improve the platform, provide global infrastructure, and deliver key monetization and compliance services for creators and studios.

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What is the Platform Fee?

The Platform Fee is a percentage deducted from the total transaction amount, before taxes and gateway fees are applied. The rate depends on the type of game or platform:

• Standard Rate: 5%

• FiveM: 15%

This fee is automatically deducted and reflected in your transaction breakdown.

Learn more about how fees are applied →

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What’s Included in the Platform Fee?

The Platform Fee funds a wide range of features and services to help you run a successful monetized experience.

7-Day Payouts

Receive payouts every 7 days — significantly faster than the typical 30-day delay from traditional payment processors. This helps you manage cash flow with confidence.

Chargeback Protection

Tebex handles chargeback and dispute resolution on your behalf. If a chargeback occurs:

• We manage all communication and documentation.

• You keep your revenue — even if the dispute is lost.

• Tebex covers the full amount of the chargeback under our Seller Protection.

Global Payment Access

Tebex supports over 120 payment methods to serve your global audience, including:

• Major providers (Visa, MasterCard, PayPal)

• Region-specific methods like iDeal (Netherlands), Efecty (Colombia), Bancontact (Belgium)

Negotiated Gateway Rates

We’ve partnered with payment providers to offer better-than-standard transaction fees:

• PayPal via Tebex: 2.49% + $0.40 (vs. standard 3.49% + $0.49)

• Reduced cross-border and currency exchange fees

These savings help maximize your profit margins on every sale.

Tax Handling & Compliance (VAT, Sales Tax, etc.)

As your Merchant of Record, Tebex manages global tax compliance, including:

• VAT and GST collection and remittance

• Local sales tax obligations across states, provinces, and countries

Example:

For a customer in New York City, Tebex handles:

• 4.5% NYC Local Tax

• 4.0% NY State Sales and Use Tax

You remain fully tax-compliant without needing to register or file independently.

Store Revenue Optimization Tools

Tebex includes built-in tools to increase sales and customer engagement:

• Upselling: Promote higher-tier or complementary products at checkout

• Abandoned Basket Recovery: Automatically re-engage users who leave without purchasing

• Follow-Up Emails: Send thank-you emails and offer return incentives

• Subscription Packages: Offer recurring plans with perks to boost retention and recurring revenue

Creator Codes & Influencer Support

Support influencer campaigns with unique Creator Codes, including:

• Revenue sharing logic built into the platform

• Automated payouts to influencers

• Access to performance analytics and sales tracking

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Ongoing Infrastructure & Scalability

In addition to feature access, the Platform Fee funds Tebex’s ongoing operations:

• Hosting and infrastructure scalability

• Security monitoring and fraud prevention

• Platform updates, documentation, and creator support

Tebex is continuously improving its platform based on feedback — you can share your ideas or requests here.