How Payments Work
This article explains how payments move from your customers to your Tebex Wallet and ultimately into your bank or PayPal account. The process consists of four key stages:
Stage 1: Customer Makes a Purchase
When a customer completes a payment:
Any automatic delivery actions are triggered immediately (e.g., game server commands, webhooks, RCON commands—based on your setup).
You’ll receive an email notification confirming the purchase.
Gateway fees and platform fees are deducted automatically.
Fee Details
Gateway Fees: Charged by the payment provider. Varies by method (e.g., PayPal, iDEAL, card). ➤ View gateway fees by payment method
Platform Fees: Charged by Tebex to support development, platform maintenance, and fraud protection. ➤ View platform fees by game/store type
Stage 2: Funds Settle in Your Tebex Wallet
After the purchase, funds enter a settlement period before becoming available for withdrawal.
Average settlement time: 14 days (can vary by payment method) ➤ See settlement times
During settlement, your funds remain in your Tebex Wallet.
Wallet Setup
Ensure your withdrawal methods (PayPal, bank account, wire transfer) are correctly added.
Updating withdrawal info may require additional verification. ➤ How to manage your wallet and withdrawal methods
🧾 Stage 3: Requesting a Payout
Once funds appear in your settled balance, you can request a withdrawal:
Minimum payout: Starts at USD $5 (varies by method)
Withdrawal fees: Start from approximately USD $0.50 ➤ View withdrawal fees by method
Tip: PayPal is usually the cheapest withdrawal option.
Stage 4: Money Received
After your payout is approved:
Funds are transferred to your PayPal or bank account
Transfer times depend on method, ranging from instant to 7 working days
Summary
1. Customer Purchase
Payment is received; fees deducted; items delivered
2. Wallet Settlement
Funds settle in your Tebex Wallet
3. Withdrawal Request
You request a payout after settlement
4. Money Received
Funds arrive in your PayPal or bank account
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