How Payments Work
Let's explore the whole process; from a customer making a payment to getting the money in your Bank or PayPal account.
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Let's explore the whole process; from a customer making a payment to getting the money in your Bank or PayPal account.
Last updated
Was this helpful?
There are 4 main stages as to how a payment works on the Tebex Platform:
Congratulations! You've won over a customer and received a payment.
When this happens, any automatic package delivery actions will trigger (to give customers the items they've purchased!) - these actions will vary depending on how you've setup your store, sometimes it might be a game server command, webhook or RCON command, maybe even something else! You'll also receive an email notifying you of a new purchase.
At this point, Gateway Fees & Platform Fees are deducted. Let's go into further detail about these:
Gateway Fees - this is a fee that goes to the payment provider and the cost of this varies depending on how the customer paid, for example PayPal, Card Payments, Ideal and all of the other payment methods we support have their own separate Gateway Fees.
Platform Fees - this is a fee that goes to us, Tebex; this fee helps us continue to deliver updates and new features to our platform, maintain all our payment gateways (of which there's over 40!), all of which helps you with everything from easy store creation to enhanced payment acceptance and not to mention, our industry leading chargeback protection.
The money you've received from the customer will then head to your Tebex Wallet to settle.
Settlement sadly can't be skipped, but the good news is that we have an average settlement time of just 14 days, sometimes even sooner, so your funds will be with you quickly.
Your Tebex Wallet doesn't only just store your funds during settlement, it also stores the withdrawal methods you'll use to get your funds into your own PayPal or bank account. You'll want to make sure the details stored in your Tebex Wallet are correct, as changing details can take time due to security considerations.
At this stage a withdrawal fee is charged, the amount in question will again, depend on the withdrawal method you're using, but the good news is that these start at around USD $0.50
Oh yes, now's the fun bit!
Withdrawals, depending on the withdrawal method, can be instant but can take up-to seven working days to arrive in your Bank or PayPal account.
You'll find the
You'll find the
Different payment methods have different settlement times,
We support PayPal, Bank Account and Wire Transfer as withdrawal methods,
Get ready to request a withdrawal -
Once your funds have settled and show in your settled balance, you can then request a withdrawal subject to you meeting our withdrawal minimum, which starts at just USD $5
You'll find
Been waiting longer than seven working days for a withdrawal? - we'll be happy to look into your withdrawal for you.
