How Payments Work

This article explains how payments move from your customers to your Tebex Wallet and ultimately into your bank or PayPal account. The process consists of four key stages:

Stage 1: Customer Makes a Purchase

When a customer completes a payment:

• Any automatic delivery actions are triggered immediately (e.g., game server commands, webhooks, RCON commands—based on your setup).

• You’ll receive an email notification confirming the purchase.

• Gateway fees and platform fees are deducted automatically.

Fee Details

• Gateway Fees: Charged by the payment provider. Varies by method (e.g., PayPal, iDEAL, card). ➤ View gateway fees by payment method

• Platform Fees: Charged by Tebex to support development, platform maintenance, and fraud protection. ➤ View platform fees by game/store type

---

Stage 2: Funds Settle in Your Tebex Wallet

After the purchase, funds enter a settlement period before becoming available for withdrawal.

• Average settlement time: 14 days (can vary by payment method) ➤ See settlement times

• During settlement, your funds remain in your Tebex Wallet.

Wallet Setup

• Ensure your withdrawal methods (PayPal, bank account, wire transfer) are correctly added.

• Updating withdrawal info may require additional verification. ➤ How to manage your wallet and withdrawal methods

---

🧾 Stage 3: Requesting a Payout

Once funds appear in your settled balance, you can request a withdrawal:

• Minimum payout: Starts at USD $5 (varies by method)

• Withdrawal fees: Start from approximately USD $0.50 ➤ View withdrawal fees by method

Tip: PayPal is usually the cheapest withdrawal option.

---

Stage 4: Money Received

After your payout is approved:

• Funds are transferred to your PayPal or bank account

• Transfer times depend on method, ranging from instant to 7 working days

---

Summary

Stage	Description
1. Customer Purchase	Payment is received; fees deducted; items delivered
2. Wallet Settlement	Funds settle in your Tebex Wallet
3. Withdrawal Request	You request a payout after settlement
4. Money Received	Funds arrive in your PayPal or bank account