How Payments Work
Let's explore the whole process; from a customer making a payment to getting the money in your Bank or PayPal account.
Last updated
Let's explore the whole process; from a customer making a payment to getting the money in your Bank or PayPal account.
Last updated
There are 4 main stages as to how a payment works on the Tebex Platform:
Congratulations! You've won over a customer and received a payment.
When this happens, any automatic package delivery actions will trigger (to give customers the items they've purchased!) - these actions will vary depending on how you've setup your store, sometimes it might be a game server command, webhook or RCON command, maybe even something else! You'll also receive an email notifying you of a new purchase.
At this point, Gateway Fees & Platform Fees are deducted. Let's go into further detail about these:
Gateway Fees - this is a fee that goes to the payment provider and the cost of this varies depending on how the customer paid, for example PayPal, Card Payments, Ideal and all of the other payment methods we support have their own separate Gateway Fees.
You'll find the specific Gateway Fee for all the payment methods we offer, here.
Platform Fees - this is a fee that goes to us, Tebex; this fee helps us continue to deliver updates and new features to our platform, maintain all our payment gateways (of which there's over 40!), all of which helps you with everything from easy store creation to enhanced payment acceptance and not to mention, our industry leading chargeback protection.
You'll find the specific Platform Fee for your game & store type here.
The money you've received from the customer will then head to your Tebex Wallet to settle.
Settlement sadly can't be skipped, but the good news is that some payment methods allow settlement within 2-3 days, so your funds will be with you in no time!
Your Tebex Wallet doesn't only just store your funds during settlement, it also stores the withdrawal methods you'll use to get your funds into your own PayPal or bank account. You'll want to make sure the details stored in your Tebex Wallet are correct, as changing details can take time due to security considerations.
We support PayPal, Bank Account and Wire Transfer as withdrawal methods, you'll find all the details here.
Get ready to request a withdrawal - check or setup your withdrawal methods now.
Once your funds have settled and show in your settled balance, you can then request a withdrawal subject to you meeting our withdrawal minimum, which starts at just USD $5 depending on the withdrawal method you're using.
At this stage a withdrawal fee is charged, the amount in question will again, depend on the withdrawal method you're using, but the good news is that these start at around USD $0.50
You'll find all the withdrawal fees, for all withdrawal methods, here.
PayPal is always the cheapest withdrawal method - we'd recommend using it if you can!
Oh yes, now's the fun bit!
Withdrawals, depending on the withdrawal method, can be instant but can take up-to seven working days to arrive in your Bank or PayPal account.
Been waiting longer than seven working days for a withdrawal?
Contact Tebex Creator Support - we'll be happy to look into your withdrawal for you.
