# Payment Exports

Step 1: Sign In

* Log into your [**Tebex Control Panel**](https://creator.tebex.io/dashboard).
* Ensure you're accessing the correct store. [View your projects](https://creator.tebex.io/projects).

#### Step 2: Navigate to the [Payments Page](broken://spaces/k6TR7SuepunW7QJVY0dc)

* Go to **Payments** in the left-hand sidebar.
* (Optional) Use filters such as **After Date** and **Before Date** to limit the export to a specific date range.

> ⚠️ Only the payments currently displayed—including those across paginated views—will be included in the export.

#### Step 3: Initiate the Export

* Click the **Export** button at the top-right of the Payments page.
* Confirm your request when prompted.

<figure><img src="/files/bXrPffpOdYHQHHq6q1L2" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/4Li6cEiDDmtld4Fjtyot" alt=""><figcaption></figcaption></figure>

#### Step 4: Verify Security Code

* A security code will be sent to your registered email address.
* Enter the code on-screen to proceed with the export request.

<figure><img src="/files/8ejUpv6wdboZiURzsDw8" alt=""><figcaption></figcaption></figure>

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### **Viewing and Downloading Your Export**

After submitting your request:

* You will be redirected to the **Exports List**, where your export will begin processing.
* You may need to refresh the page after a few minutes.
* You will also receive an email notification once the export is ready.

> 🛑 If your export does not appear after 5 minutes, the dataset may be too large. Apply additional filters (e.g., by date) and try again.

***

### **Downloading or Deleting an Export**

Once the export is ready:

* Click **Download** next to the export entry to retrieve your CSV file.
* To remove an export, click **Delete** next to the corresponding item.

<figure><img src="/files/70LAksGJjrDxEUQC7NQA" alt=""><figcaption></figcaption></figure>

***

### **Permissions for Payment Exports (Team Accounts)**

To access and manage exports on a **Team Account**, a user must have the following permissions:

* **Payments – Create & Edit**: to request an export
* **Reports – View**: to view export results

***

### **Troubleshooting: Export Data vs. Dashboard Stats**

If your payment export figures differ from the dashboard or statistics pages, it is likely due to **time zone differences**. All exported data is shown in **UTC**.<br>

Learn more about time zone alignment [here](https://docs.tebex.io/creators/tebex-control-panel/statistics).


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