# Recurring Payments The [**Recurring Payments**](https://creator.tebex.io/recurring-payments) page in your **Tebex Control Panel** gives you all the tools needed to manage customer subscriptions on your store. This includes access to details such as: * Customer name and email address * Subscription package name * Recurring payment amount * Next billing date * Subscription status This article provides an overview of how recurring subscriptions work, key subscription statuses, and answers to frequently asked questions from creators and customers. *** ### **Subscription Statuses Explained** Each recurring subscription can have one of the following statuses: | **Status** | **Description** | | ------------- | -------------------------------------------------------------------------------------------- | | **Active** | The subscription is active and will automatically renew at the next billing date. | | **Ending** | The subscription remains active but will not renew due to a customer-initiated cancellation. | | **Cancelled** | The subscription has been terminated by the customer and is no longer active. | | **Expired** | The subscription has ended due to unsuccessful payment attempts. | > If a customer provides a cancellation reason, it will appear when viewing the subscription entry on the **Recurring Payments** page. ### Subscriptions Best Practices {% embed url="" %} ### **Frequently Asked Questions** #### **How often can I charge customers?** Monthly subscriptions are the most popular and generally work best. However, you can adjust the billing interval when creating or editing a package. This can be configured under **Pricing** → **Charge Customer Every...** *** #### **When will customers be charged?** Upon subscription activation, customers receive an email confirming their subscription and stating the next billing date. As the creator, you can view the next billing date under **Recurring Payments** by searching for the subscription and selecting **View**. *** #### **How can customers cancel or manage their subscriptions?** Customers can use the [**Tebex Payment History Portal**](https://checkout.tebex.io/payment-history/login) to manage or cancel their active subscriptions and view their full payment history. Subscriptions can be cancelled at any time. *** #### **Can I manually charge customers outside their billing schedule?** No. Manual charges between scheduled billing intervals are not supported. *** #### **Why haven't I received a subscription payment?** This may occur if a payment attempt has failed. Tebex retries failed payments up to **three times**, with reminder emails sent to the customer. A short grace period is also applied before the subscription is cancelled. If all attempts fail, the subscription ends, and no further payments will be collected. *** #### **Which payment gateways support recurring subscriptions?** Currently, the following gateways support recurring payments: * PayPal * Credit/Debit Cards * CashApp Support for additional gateways may be added in the future. *** #### **Can I sell a package as both a one-time purchase and a subscription?** Yes. When editing or creating a package, enable **Allow one-off charge & recurring subscription** under the **Pricing** section. Note that both options will use the same price—separate pricing for one-time vs. subscription is not currently supported. *** #### **Will customers be notified before a renewal payment?** Yes. Customers receive an email notification approximately **three days** before the next subscription charge is due. *** #### **Can I offer a free trial?** Tebex does not currently offer native support for free trials. However, you can simulate a free trial by issuing a: * **Gift card** or * **Coupon code** covering the full first billing period. > If you want to collect payment details during the trial, you can discount the first payment (via coupon/gift card) instead of covering the full amount. This ensures that the system can automatically process future payments if the customer chooses to continue. #### **Can I update the price of a subscription for existing customers?** Tebex does not currently support automatic price changes for existing subscriptions. Any pricing updates will apply only to **new subscriptions**. Existing customers must cancel and resubscribe to receive updated pricing. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.tebex.io/creators/tebex-control-panel/payments-overview/recurring-payments.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. 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