Store Transfers

This guide explains how to transfer ownership of your Tebex store to another account.

Before You Begin

1. ID Verification

The new owner must complete identity verification before the transfer can take place.

1. Visit 👉 https://accounts.tebex.io/profile

2. Click "Get Started" under Identity Verification

3. Follow the instructions to complete the process

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2. Wallet-Linked Stores Cannot Be Transferred

If your store is linked to a Tebex Wallet, it must be unlinked before proceeding.

To request this:

• Email our Payments & Compliance Team at [email protected]

• Use the email address associated with the wallet

• Include your store name and a request to unlink the wallet for ownership transfer

Once the wallet is unlinked, you can begin the transfer process.

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How to Transfer Store Ownership

1. Go to 👉 https://creator.tebex.io/projects and log in to the project you wish to transfer

2. In the left-hand navigation, go to: Settings → Project → Transfer Project Ownership

3. Click the Transfer button

4. Enter the email address of the new owner

   🔐 Must be associated with an existing Tebex account

5. Tebex will send confirmation emails to both parties:

   • Click the link in your email to confirm

   • The new owner must also confirm via their email

6. Once both confirmations are completed, return to the Transfer Ownership page

7. Click Confirm one final time to complete the transfer

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Transfer Complete

After this step, ownership of the store will be transferred to the new account. All permissions and management access will move to the new owner.

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Need Help?

If you experience issues during the transfer process, please contact our support team