# Store Transfers

### Before You Begin

#### 1. ID Verification

The **new owner** must complete identity verification **before** the transfer can take place.

1. Visit 👉 <https://accounts.tebex.io/profile>
2. Click **"Get Started"** under **Identity Verification**
3. Follow the instructions to complete the process

***

#### 2. Wallet-Linked Stores Cannot Be Transferred

If your store is linked to a **Tebex Wallet**, it must be unlinked before proceeding.

To request this:

* Email our **Payments & Compliance Team** at\
  <compliance@tebex.io>
* Use the **email address associated with the wallet**
* Include your **store name** and a request to unlink the wallet for ownership transfer

Once the wallet is unlinked, you can begin the transfer process.

***

### How to Transfer Store Ownership

1. Go to 👉 <https://creator.tebex.io/projects> and log in to the project you wish to transfer
2. In the left-hand navigation, go to:\
   **Settings** → **Project** → **Transfer Project Ownership**
3. Click the **Transfer** button
4. Enter the **email address** of the new owner

   > 🔐 Must be associated with an existing Tebex account
5. Tebex will send **confirmation emails** to both parties:
   * Click the link in **your** email to confirm
   * The new owner must also confirm via their email
6. Once both confirmations are completed, return to the **Transfer Ownership** page
7. Click **Confirm** one final time to complete the transfer

***

### Transfer Complete

After this step, ownership of the store will be transferred to the new account. All permissions and management access will move to the new owner.

***

### Need Help?

If you experience issues during the transfer process, please contact our [support team](https://www.tebex.io/support-creator-form)<br>


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