# Team Accounts

### Why Use Team Accounts?

* Avoid **insecure password sharing**
* Assign fine-grained permissions
* Maintain control over sensitive areas (e.g., billing, refunds, customer data)
* All activity is tied to an individual account for accountability

> **Security Tip:**\
> Always enable **Two-Factor Authentication (2FA)** on both your **Tebex account** and **email provider**.

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### Academy Video

{% embed url="<https://www.youtube.com/watch?v=NSF3HjNQ9vA>" %}

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### How to Add a Team Member

1. Ask the user to create their own Tebex account.
2. In your **Tebex Control Panel**, go to **Settings** > **Team**.
3. Click **Add Your First Team Account** or **Add Team Account**.
4. Enter the user’s **email address**.
5. Assign the necessary **permissions** (see list below).
6. Click **Create**.

Once invited, the user will see an invite to manage your store in their [**Projects List**](https://creator.tebex.io/projects) after logging into their Tebex account, along with an email telling them they have been invited to manage your store.

The user should accept the invite through the Projects List; from there, they'll be able to login and manage your store.

***

### Permission Management Overview

For each category below, you can assign these levels:

* **View** – Read-only access
* **Create/Edit** – Add or modify content/settings
* **Delete** – Permanently remove content (irreversible)

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### Team Account Permissions

| **Permission Area**       | **View** | **Edit**                               | **Delete**                                 | **Notes / Requirements**                                                   |
| ------------------------- | -------- | -------------------------------------- | ------------------------------------------ | -------------------------------------------------------------------------- |
| **Billing**               | ✅        | Upgrade plan, update payment/VAT info  | Remove payment methods and VAT details     | —                                                                          |
| **Webstore Pages (CMS)**  | ✅        | Modify and disable pages               | Permanently delete pages                   | Homepage editable with view access                                         |
| **Community Goals**       | ✅        | Create/edit community goals            | Delete goals                               | Deleted goals are unrecoverable                                            |
| **Design & Appearance**   | ✅        | Edit appearance and sidebar options    | Delete appearance/sidebar configurations   | Cannot change Add to Basket behavior                                       |
| **Discounts**             | ✅        | Create/edit coupons, sales, and codes  | Delete coupons, sales, and codes           | —                                                                          |
| **Fraud & Bans**          | ✅        | Ban/unban customers                    | Delete bans                                | Accessed via Customers > Lookup & Ban                                      |
| **Getting Started**       | ✅        | Interact with setup checklist          | —                                          | Access may be limited based on setup stage                                 |
| **Gift Cards**            | ✅        | Create/edit gift cards                 | Void gift cards                            | —                                                                          |
| **Issue Refunds**         | ✅        | —                                      | —                                          | Must be paired with Payments permission                                    |
| **Packages & Variables**  | ✅        | Create/edit packages and variables     | Delete packages, categories, and variables | Deleted content is unrecoverable                                           |
| **Payment Gateways**      | ✅        | Edit gateway settings                  | —                                          | Requires Settings permission                                               |
| **Payments**              | ✅        | Manual payments, command edits         | Delete payments, pending actions           | Some actions require Resend Commands or Reports access                     |
| **Show Customer PII**     | ✅        | —                                      | —                                          | Can view emails and real names                                             |
| **Single Payment Lookup** | ✅        | —                                      | —                                          | Access limited to individual payment lookups                               |
| **Project Settings**      | ✅        | Edit Project-level configuration       | —                                          | —                                                                          |
| **Reports**               | ✅        | —                                      | —                                          | Includes access to export payments                                         |
| **Resend Commands**       | ✅        | —                                      | —                                          | Requires Settings permission to function                                   |
| **Server Statistics**     | ✅        | —                                      | —                                          | Limited access; full access requires Reports + Packages                    |
| **General Settings**      | ✅        | Edit appearance, sidebar, domain, etc. | Delete settings across core areas          | Requires additional permissions for Payments, Game Servers, Webhooks, etc. |

***

### Best Practices

* **Always use Team Accounts** instead of sharing your login credentials.
* **Review permissions regularly**, especially after staff changes.
* **Use View-only** where full access isn't required.
* Ensure **2FA is enabled** for every team member.


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