Tebex Legends FAQs

We have our official site here: https://www.tebex.io/legends

What is the Tebex Legends Program?

The Tebex Legends program is all about celebrating success, efforts, and the achievements you have made along the way. Stores that reach certain revenue milestones in the coming year will be opted into the program and sent some exciting, tangible rewards to acknowledge and track their tremendous progress with us.

Think of it as our way of saying "thank you" for being a cornerstone of the Tebex community.

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Here’s How It Works:

No sign-up needed

You don’t need to apply or fill out forms. Once your store hits a milestone, we’ll contact you directly (make sure you check your “Master Email” for emails from our team regarding Tebex Legends).

Milestones are store/project-specific.

If you own multiple stores, each is eligible to qualify individually, and achievements are tracked separately per store.

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Tebex Legends Frequently Asked Questions

When will I receive 2026 Milestone emails/awards?

We're using Q1 2026 as a grace period for Legends 2025, and you won't receive any emails regarding milestones for Legends 2026 until later in 2026. It should also be noted that 2025 awards can no longer be redeemed after February 1st 2026.

When will I receive an email for a milestone?

Due to the many moving parts in payment processing, it may take 1 to 2 working weeks to actually receive the email for the corresponding award you have achieved.

I have received a notice that I have to pay a customs fee for the award to be delivered?

Unfortunately, we can't control any fees incurred, so if you wish to receive the award, you'll need to cover the associated costs.

If you don't want to pay for it, then they'll destroy the award, and you won't have to worry about it.

I’ve made this much revenue previously via Tebex! Where’s my stuff?

The Legends Programme is based on revenue effective from January 1, 2026. Previous history is not considered or calculated.

What Milestones are there?

All Milestones are available here.

I have more than one store that has reached this threshold. How does that work?

Milestones are store/project-specific. If you own multiple stores/projects, each is eligible to qualify individually, and achievements are tracked separately per store.

Can I receive multiple awards for the same milestone my store reached?

1 Award is given per store, per milestone reached. Duplicate awards for a store are not available. Awards are manufactured and shipped at different times, so awards may arrive at different times/separately.

How and when will I receive or expect to receive my physical award(s)?

In 4-6 weeks after reaching any milestones, Tebex will email your Primary Project Owner's email with the subject related to Tebex Legend from [e-mail]! This email contains detailed information regarding the reward and milestone your store has reached.

Something’s wrong with my award (It’s damaged, has incorrect details, is defective) or didn’t arrive - help!

Please reach out by replying to the email confirming your reward details, and include a summary of what happened and what’s wrong to help you.

I gave the wrong address or moved to a different location before it arrived; how do I redirect the reward?

The address you provide in the email you receive is the one where we will ship your reward. Please notify us via the email provided as soon as possible if there are any changes. PLEASE NOTE: We cannot guarantee that the packages will be rerouted if they have already been shipped. If we can change the address on time, you may incur additional charges.

Which currency is used to calculate the milestones?

All milestone calculations are measured in US Dollars (USD).

How are milestones calculated?

Milestone calculation excludes free and manual payments, excludes sales tax, but includes fees from the payment. Payments in non-USD currencies are converted to USD before calculating.

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For additional questions, feel free to email [e-mail] to learn more!