# Customers 1. **Customer Lookup:** With the Tebex Plus subscription, you can utilize the Customer Lookup feature to examine a customer's history across all webstores without revealing personal data. By entering their username or ID, you gain access to their in-game name, game identifier, chargeback rate, total bans, total amount spent, and individual payments on your store. 2. **Banning Customers and Whitelisting:** To manage customer access further, Tebex allows you to create ban entries for specific customers using their username and optional IP address. To access these features and other enhanced functionalities, consider upgrading to [Tebex Plus](https://creator.tebex.io/billing/plans). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.tebex.io/creators/~/revisions/7MNoBjxfkIfly7GMLnDa/tebex-control-panel/customers.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.