If you have suspicions about a player or you would like to simply prevent them from purchasing on your webstore you can create a ban entry to do just that.
Go to Players > Banned Players.
Click Create Your First Ban.
Enter the username of the player you would like to ban.
Enter an optional IP address of the player you would like to ban.
If you are using PayPal Express Checkout you can also prevent a PayPal email address from making further payments on your store.
Enter a reason for this ban. This will only be shown to you and your team.
If a player has been banned by the Tebex Fraud protection and you would like to let them make a purchase on your webstore you can do so by adding them to your whitelist.
Go to Players > Whitelisted Players.
Click Create Your First Chargeback Whitelist.
Enter the username, IP Address or ID of the player you wish to whitelist on your webstore.
Enter a note so you can remember why you whitelisted this player. This is only shown to you and your team.