Paygol

With the Paygol payment gateway you will be able to receive payments from anywhere in the world quickly, easily and safely, from any device. A barrierless and consumer friendly payment experience.

This guide is only applicable to stores which are not using Tebex Checkout - the modern, more secure and official payment gateway of the Tebex platform.

Creating A Paygol Account

To get started with Paygol you first need to create an account on their website.

Create A Paygol Account

Once you have created an account you can continue to the next steps.

Configuring Your Paygol Account

  1. Ensure that your Paygol account is in Live Mode.

  2. Go to Notifications in your Paygol account and set the IPN URL field to https://www.tebex.io/ipn/paygol.

  3. On this page you will also find your Service ID and Secret Key. Make sure to keep note of these as you'll need them for the next stage in the setup process when adding the gateway to your Tebex Store.

Setup Paygol On Your Tebex Store

  1. Go to Payments > Payment Gateways in your Tebex Control Panel.

  2. Click Create Payment Gateway.

  3. Click Create Paygol Gateway.

  4. Enter the following options on that page:

Options

  1. Paygol Service ID - Enter the Service ID you noted down from previous steps.

  2. Paygol Secret Key - Enter the Secret Key you noted down from previous steps.

Once you have entered the above information, click create, and Paygol will be setup on your webstore.

Questions Regarding Difficulties Accepting Payments and Chargebacks

Gateway Support

For all third-party gateways that we support on the legacy platform, you are required to manage and maintain your merchant account yourself. This means Tebex is not able to assist you with enquiries such as why a particular customer was declined, your merchant account fees or similar. For all such questions, you will need to contact the gateway provider directly.

Chargebacks

For chargebacks that occur on these third-party gateways, you will need to collect and provide the relevant evidence yourself as Tebex does not handle your chargebacks on your behalf. Please also ensure that you are aware of any fees you may incur as the merchant if a chargeback occurs, a common figure in the industry is $20 USD per chargeback you receive, but you should make sure you are aware of these potential costs before setting up your gateway.