Stripe

Stripe is a gateway which supports card payments in a smooth and simple integration on your webstore.

This guide is only applicable to stores which are not using Tebex Checkout - the modern, more secure and official payment gateway of the Tebex platform.

Create A Stripe Account

Once you've created a Stripe account you can proceed to the next steps. It only takes a few minutes to get started. After you have access to your Stripe account you need to perform the next steps:

  1. Go to Developers > API Keys in your Stripe Account.

  2. Copy the Live Secret Key and Live Publishable Key and note this information down for future reference in the setup process.

Setup Stripe On Your Tebex Store

  1. Go to Payments > Payment Gateways.

  2. Click Create Payment Gateway.

  3. Click the Create Stripe Gateway button.

  4. Enter the following options to continue with the setup process:

Options

  1. Live Secret Key - Enter the Live Secret Key which you noted down from previous steps.

  2. Live Publishable Key - Enter the Live Publishable Key which you noted down from previous steps.

Once you have entered the information above, click create, and Stripe will now be usable on your webstore.

Let us know if you are experiencing any issues with setting up Stripe on your webstore and one of our friendly support agents will get back to you as soon as possible.

Notes

You do not need to set up webhooks, as we will do this automatically when your first customer creates a payment.

Questions Regarding Difficulties Accepting Payments and Chargebacks

Gateway Support

For all third-party gateways that we support on the legacy platform, you are required to manage and maintain your merchant account yourself. This means Tebex is not able to assist you with enquiries such as why a particular customer was declined, your merchant account fees or similar. For all such questions, you will need to contact the gateway provider directly.

Chargebacks

For chargebacks that occur on these third-party gateways, you will need to collect and provide the relevant evidence yourself as Tebex does not handle your chargebacks on your behalf. Please also ensure that you are aware of any fees you may incur as the merchant if a chargeback occurs, a common figure in the industry is $20 USD per chargeback you receive, but you should make sure you are aware of these potential costs before setting up your gateway.