LogoLogo
  • Introducing Tebex
    • Store Overview
  • Pricing & Plans
    • Starter
    • Plus
    • Tebex Plan Payment Methods
    • Tebex Platform Fee
    • Plus Plan Expiry
  • Initial setup
    • General checklist for setting up a Tebex store
    • Identity Verification for Tebex Store Onboarding
    • Your Store Review
    • Tips for getting your store application approved
    • What is Intellectual Property?
    • Adult Content Guidelines
  • Tebex Control Panel
    • Dashboard
    • Payments
      • Manual Payments
      • Recurring Payments
      • Payment Methods
      • Checkout Settings
      • Fraud Analysis
      • Wallet
      • Payment Exports
    • Packages
      • How To Create A Package
      • How To Create A Category
      • How To Test A Package
      • Cumulative Packages
      • Downloadable Packages
      • Product Best Practice
    • Statistics
    • Customers
      • Customer Lookup
      • Banning
    • Webstore
      • Tebex Footer
      • Appearance
        • Custom CSS & HTML
        • Visibility
      • Sidebar Modules
      • Pages
      • Variables
        • Template Variables
      • Currency
        • Regional Pricing
      • Translations
        • Language
        • Custom Translations
      • Emails
      • Domains
        • Subdomain & Custom Domain
      • Notifications
        • Slack & Discord Notifications
    • Engagement
      • Coupon Codes
      • Sales
      • Creator Codes
      • Gift Cards
      • Community Goals
      • Abandoned Basket Recovery
      • Purchase Follow Ups
      • Upselling
      • Offers
    • Game Servers
      • FiveM
        • FiveM (Server Wrapper)
      • Minecraft: Java Edition
        • BuycraftX
      • ARK: Survival Evolved
      • Minecraft: Bedrock Edition
      • Space Engineers
        • Space Engineers Item IDs
        • How the Legacy Space Engineers Vanilla Integration Works
        • Mod Guidelines and FAQs
      • Unturned
      • Rust
      • Garry's Mod
      • Hurtworld
      • Counter Strike: GO
      • 7 Days To Die
      • Team Fortress 2
      • Conan Exiles
      • RCON (Legacy)
      • RCON Adapter
      • MySQL Depreciation
      • Product Deliverables Configuration
    • Discord Servers
    • Store Transfers
    • Team Accounts
    • Billing
      • Store Cancellation
  • Tebex Checkout
    • How Payments Work
    • Fees
    • Seller Protection and Chargebacks
    • Where and Why We Charge Sales Tax/VAT
      • Information for Accountants
    • Checkout Process
    • Paysafecard
    • Wallet
    • Wallet Restrictions - Deposits & Locks
    • Fund Withdrawals and Transfers
      • PayPal Withdrawal Fees
      • Bank Account Withdrawal Fees
      • Wire Transfer List of Countries & Fees
    • Checkout FAQ
    • Seller Support Guidance
    • Checkout Seller Actions
      • Changing Usernames
      • Changing Discord ID's
      • Resending Commands
      • Customer Lookup
      • Checkout Bans
    • Tebex Checkout for WHMCS
  • Subscribe @ Tebex Academy
  • Developer Documentation
  • FAQs
  • Growth and Success
    • 🛒Tebex Store Best Practices
    • 📆Sales Calendar - 2025
    • 🎁Gift Cards
    • 💬Community Engagement
    • ❓Frequently asked questions
    • 🚗FiveM Best Practices for Packages
    • 🥼FiveM Beta Assets Best practices
    • 📖Creator Success: Case Studies
      • 🚛Reducing Support Backlog through Restructuring the Team
      • 🔁Improving User Retention via “Loss Leader”
      • 📅Subscription Stability and Growth
  • Command Management
    • An Introduction To Commands
    • Command Troubleshooting
    • Resending Commands
    • Support for Epic Game IDs
Powered by GitBook
On this page

Was this helpful?

Last updated 21 hours ago

Was this helpful?

Wallet Video Guide

Creating Your Wallet

When you create your Tebex account for the first time, you will need to set up your wallet so you can easily withdraw your funds to your private accounts.

Head to Payments > Wallet where you will be prompted to setup your wallet:

Click 'Setup My Wallet' and you will be prompted to choose an email address for your wallet. It is possible to use a separate email account for your store and for your wallet.

You will now be taken to the wallet where you need to enter your details:

It is very important that you use your genuine name and address. This is because:

  • As part of routine financial regulation checks, you will be asked for your ID so we can verify to who we're sending money.

  • If you ever lose access to your account, we will ask for your ID as part of account recovery. If your details do not match the ID provided, we may not be able to assist you.

Please ensure you manually type your details as using autofill can reset the form.

Adding A Payout Method

When you have entered your personal details, you will then be taken to set up your payout method.

When you are adding your payout method, you will be required to select your region, currency and your prefered payout method.

Some regions do not have all payout methods available, and you will only be able to select the payout methods available in that region.

You can only register your PayPal email address with one wallet only.

Updating A Payout Method

You can update your payment method by clicking the update button within your wallet.

Points To Note

  • When you add a payout method to your wallet there is a 5 day security period where you may not withdraw to that account. This is to protect you and your funds, should anyone gain access to your account.

  • When you update a payout method, there will be a 30 day wait before you can update the payout method for the specific currency you chose, again.

  • You can only have one payout method per currency - if you already have an existing payout method in USD for example, like a bank account, and you 'add' a PayPal USD payout method, the bank account method will be replaced with PayPal automatically.

  • Your first withdrawal is limited to $1000 USD maximum, after which the limit is removed.

  • You cannot withdraw more than once per 24-hour period.

Linking A Store To An Existing Wallet

Here's how to do it:

Are you being prompted to create a new wallet when you already have one?

If so, please try following the steps above in an Incognito/Private tab - you may be logged in with another/wrong Tebex Account somewhere on your main browser.

As you cannot have more than one wallet on Tebex, there is no need to create a brand new wallet when you want to link your store.

In addition, you should remember that withdrawals are not instant and may be subject to . Where possible we recommend using PayPal as your payout method as it is the fastest option for withdrawals with the lowest fee. Bank and wire transfers can take up to 10 days to be in your account, the speed will depend on your region and bank.

When updating your payment method, it's important to understand we will replace your current payment method; once you select the updated payment method, you will be required to input your payout details like .

Some withdrawals will be reviewed, this is to comply with financial regulations. If your withdrawal is reviewed, it will normally be processed within 1 working day. If you are concerned about your review or your review was rejected, please where one of our team will be happy to help.

, you should see your wallet's balance when you're signed in properly.

Head to where you will be prompted to link your store to your wallet.

Please if you have questions or you struggle to link your wallet.

  1. Tebex Checkout

Wallet

This page will provide information on setting up and using your Tebex wallet.

PreviousPaysafecardNextWallet Restrictions - Deposits & Locks
  • Wallet Video Guide
  • Creating Your Wallet
  • Adding A Payout Method
  • Updating A Payout Method
  • Points To Note
  • Linking A Store To An Existing Wallet
fees
above
contact Tebex Support
Ensure you're signed into your wallet here
https://creator.tebex.io/wallet
contact Tebex Support
Wallet page when account does not have a wallet created.
Wallet personal information page
Selecting region, currency and method.