Store Cancellation

If you no longer wish to continue your Tebex Store subscription and want to avoid further billing, creators have the power to downgrade from a paid Plus plan to a free Starter plan. Additionally, if you have any webstores you want to remove entirely, you can follow these steps to delete them from your account.

Cancellation Steps:

Step 1: Access Billing and Plans

1. Log in to your Tebex Store account using your credentials.

2. Navigate to the "Billing" section within the dashboard.

3. Under "Billing," select the "Plans" tab.

Step 2: Downgrade Your Plan

1. Locate the subscription plan that you want to cancel.

2. Click on the "Downgrade" option associated with the plan you wish to cancel.

3. Choose the "Starter Plan" if you want to stop all payments and switch to the free plan.

Webstore Deletion Steps:

Step 1: Access Webstore Settings

1. Log in to the Tebex admin portal using your account credentials.

2. Once logged in, go to "Your Account" settings.

Step 2: Navigate to Webstores

1. Within "Your Account," find and click on the "Webstores" section.

2. Here, you will see a list of all webstores previously created under your account.

Step 3: Delete a Webstore

1. To delete a webstore, locate the specific store you want to remove.

2. Click on the red "X" icon next to the webstore you wish to delete.

3. Confirm the deletion when prompted.

By following these steps, you can successfully cancel your Tebex Store. These are the complete steps, however if you have any questions or encounter any issues during this process, feel free to contact our dedicated customer support for further assistance.