Fraud Analysis

Fraud Prevention and Declined Payments

Tebex uses advanced fraud detection systems to protect creators, customers, and the platform as a whole. Occasionally, legitimate transactions may be flagged or declined based on our risk signals. This is a normal part of our Merchant of Record responsibilities.

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Why Payments May Be Declined

If a customer’s transaction is declined, it may be due to:

• Suspicious activity or signals associated with the payment method

• Use of anonymizing tools (e.g., VPNs)

• Payment method limits or restrictions

• High-risk purchase patterns

Important: Do not inform the customer that their payment was declined due to suspected fraud. Instead, simply inform them that their payment could not be completed.

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Customer Troubleshooting Steps

You can suggest the following steps to the customer:

1. Disable any VPNs and try completing the payment again.

2. Use a different payment method, if available.

3. Try a different device or browser to complete the transaction.

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Still Not Working?

If the issue persists, direct the customer to Contact Buyer Support for further assistance.

Please ask them to include the following when reaching out:

• The Transaction ID (if available)

• Any error messages they received during checkout

Our team will investigate and assist the customer directly.