Payment Exports

How to Request a Payment Export

Step 1: Sign In

• Log into your Tebex Control Panel.

• Ensure you're accessing the correct store. View your projects.

Step 2: Navigate to the Payments Page

• Go to Payments in the left-hand sidebar.

• (Optional) Use filters such as After Date and Before Date to limit the export to a specific date range.

⚠️ Only the payments currently displayed—including those across paginated views—will be included in the export.

Step 3: Initiate the Export

• Click the Export button at the top-right of the Payments page.

• Confirm your request when prompted.

Step 4: Verify Security Code

• A security code will be sent to your registered email address.

• Enter the code on-screen to proceed with the export request.

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Viewing and Downloading Your Export

After submitting your request:

• You will be redirected to the Exports List, where your export will begin processing.

• You may need to refresh the page after a few minutes.

• You will also receive an email notification once the export is ready.

🛑 If your export does not appear after 5 minutes, the dataset may be too large. Apply additional filters (e.g., by date) and try again.

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Downloading or Deleting an Export

Once the export is ready:

• Click Download next to the export entry to retrieve your CSV file.

• To remove an export, click Delete next to the corresponding item.

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Permissions for Payment Exports (Team Accounts)

To access and manage exports on a Team Account, a user must have the following permissions:

• Payments – Create & Edit: to request an export

• Reports – View: to view export results

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Troubleshooting: Export Data vs. Dashboard Stats

If your payment export figures differ from the dashboard or statistics pages, it is likely due to time zone differences. All exported data is shown in UTC.

Learn more about time zone alignment here.