Wallet

Your Tebex Wallet allows you to receive and withdraw payments from your store. This guide covers how to:

• Create your wallet

• Add and update payout methods

• Link stores to an existing wallet

• Understand security rules and withdrawal timelines

Important: You’ll need to verify your identity before requesting withdrawals. ➤ Start identity verification

Academy Video

📺 Watch the Tebex Wallet Setup Guide

Creating Your Wallet

1. Go to Payments → Wallet in your Tebex Control Panel

2. Click Setup My Wallet

3. Choose a wallet email address (can differ from your store email)

You’ll be prompted to enter your personal information:

• Use your legal name and address

• Do not use autofill—enter data manually to avoid errors

This information is used for ID verification and account recovery.

Adding a Payout Method

After setting up your wallet:

1. Select your region, currency, and payout method

2. Available payout options vary by region

3. PayPal accounts can only be used with one Tebex Wallet

Payout Timelines & Recommendations

Updating Your Payout Method

To change your payout method:

1. Click Update in the Wallet section

2. Input new payout details

Important Rules:

• Your current method is replaced immediately

• You can update the payout method once every 30 days per currency

• Adding a new payout method starts a 5-day security hold

Key Wallet Rules

Linking an Existing Wallet to a Store

Already have a wallet? Here’s how to link it:

1. Log in to your wallet at accounts.tebex.io

2. Visit https://creator.tebex.io/wallet

3. Select the store you wish to link

If prompted to create a new wallet, try using an Incognito/Private tab—you may be logged into the wrong account.

Troubleshooting & FAQs

I’m being asked to create a wallet but I already have one.

Try:

• Logging out of all Tebex tabs

• Re-opening the Wallet page in a private/incognito window

• Ensuring you're logged into the correct account

My withdrawal is under review—what now?

Some transactions are reviewed for compliance. These are usually processed within 1 working day. Contact Tebex Support if delayed.

Quick Checklist

Need Help?

If you need assistance with identity verification, payout setup, or wallet linking, please contact Tebex support

Related Guides

• How Withdrawals Work

• Seller Protection & Compliance

• Understanding Payout Fees