Wallet
Setting Up and Managing Your Tebex Wallet
Your Tebex Wallet allows you to receive and withdraw payments from your store. This guide covers how to:
Add and update payout methods
Link stores to an existing wallet
Understand security rules and withdrawal timelines
Important: You’ll need to verify your identity before requesting withdrawals.
➤ Start identity verification
📺 Watch the Tebex Wallet Setup Guide
Creating Your Wallet
Go to Payments → Wallet in your Tebex Control Panel
Choose a wallet email address (can differ from your store email)
Wallet page when account does not have a wallet created. You’ll be prompted to enter your personal information:
Use your legal name and address
Do not use autofill—enter data manually to avoid errors
Wallet personal information page This information is used for ID verification and account recovery.
Adding a Payout Method
After setting up your wallet:
Select your region, currency, and payout method
Available payout options vary by region
PayPal accounts can only be used with one Tebex Wallet
Selecting region, currency and method. Payout Timelines & Recommendations
Method
Estimated Time
Notes
High fees; not recommended unless necessary
Updating Your Payout Method
To change your payout method:
Click Update in the Wallet section
Important Rules:
Your current method is replaced immediately
You can update the payout method once every 30 days per currency
Adding a new payout method starts a 5-day security hold
Key Wallet Rules
One payout method per currency
Adding a new method (e.g., PayPal USD) replaces the old one (e.g., Bank USD)
Max $1,000 for the first withdrawal
5-day hold after new method added
One withdrawal per 24 hours
No same-day double withdrawals allowed
Some payouts may be reviewed for compliance (processed in ~1 business day)
Linking an Existing Wallet to a Store
Already have a wallet? Here’s how to link it:
Select the store you wish to link
If prompted to create a new wallet, try using an Incognito/Private tab—you may be logged into the wrong account.
Troubleshooting & FAQs
I’m being asked to create a wallet but I already have one.
Try:
Logging out of all Tebex tabs
Re-opening the Wallet page in a private/incognito window
Ensuring you're logged into the correct account
My withdrawal is under review—what now?
Some transactions are reviewed for compliance. These are usually processed within 1 working day. Contact Tebex Support if delayed.
Quick Checklist
Wallet created via Control Panel
Legal personal details entered
If you need assistance with identity verification, payout setup, or wallet linking, please contact Tebex support
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