Statistics

We provide you with complete store statistics, enabling you to dig-down into the data to find what works and what doesn't; everything from sales trends to customer engagement we've got you covered.

To get started, head to Statistics on the left-sidebar.

What statistics views are available?

We offer a few 'views' for statistics - by default, we'll show you the Overview view, but you can change which view you're looking at by using the dropdown menu on the top-right on the Statistics page.

• Overview - this includes popular packages, frequently purchasing customers and popular game servers (useful if you have more than one game server on your store) and the corresponding revenue amounts for each.

• Monthly Report - this is a month breakdown by the day, so we'll show each day of the month you've selected individually, allowing you to compare different days. For each day we include the number of payments processed, chargebacks opened, refunds issued and the amounts for each.

• Payments - this view shows information about your payments based on a specific date range that you specify. For that date range we'll show the total revenue & average payment amounts as well as the repeat purchase rate. We'll also display a handy revenue graph, a chart displaying the most popular times of day for purchases and a map that shows where your purchases are coming from.

• Sales - this shows data relating to any sale you select, for a date range you specify. We show the amount of revenue generated, the number of purchases and the amount that customers saved due to the sale (the amount discounted); we also display revenue on a graph.

• Coupons - this shows data relating to any coupon you select, for a date range you specify. We show the amount of revenue generated and the total number of purchases as well as displaying revenue on a graph.

• Creator Codes - this shows data relating to any creator code you select, for a date range you specify. We show the amount of revenue generated (the value of any payments made using the creator code), how much was given to the creator in commission, the total number of purchases made using the creator code as well as showing the data on a graph.

• Categories - this shows data relating to the categories you select, for a date range you specify. We show the total revenue generated and the total number of purchases as well as a revenue graph.

• Servers - this shows data relating to the game server you select, for a date range you specify. We show the total revenue generated and the total number of purchases as well as a revenue graph.

• Referrals - this shows data relating to referral links, for a date range you specify. We show the referrer name, the number of clicks & purchases they've generated and a percentage-based conversion rate, alongside the total revenue amount they've helped generate.

• Gift Cards - this shows data regarding to gift card usage on your store, for a date range you specify. We show the total revenue (amount customers have spent with gift cards) and the number of total purchases where gift cards have been used alongside a revenue graph.

• Abandoned Baskets - this view shows how effective Abandoned Basket Recovery is on your store. We show the amount of abandoned basket emails sent to customers, how many times customers clicked back to your store through these emails, how many sales were generated as a result of click-backs through these emails and the total value of the payments received due to customers that clicked-back alongside a graph showing all this information.

• Purchase Follow-Ups - this view shows how effective Purchase Follow-Up emails are on your store. We show the amount of emails sent, the number of sales generated and the total value of those sales alongside a graph displaying all this information.

• Upselling - this shows data relating to any extra packages added onto customers baskets via upselling, for the date range you specify. We show the total amount of revenue generated and the number of total purchases that went through with at least one upsold package in a basket alongside a sales graph displaying all this information.

• Offers - this shows data relating to the amount you've earned through Tebex Offers, for a date range you specify. We show the total number of impressions (ad views) and the total amount of revenue generated alongside a graph displaying all this information.

• Recurring Payments - this view shows the performance of any recurring payments / subscriptions setup on your store, for a date range you specify. We show next month's estimated revenue (this is not impacted by the date range you specify) and how many active subscriptions are currently running as well as showing this data historically on a graph.

A Payment Export allows you to generate a CSV of your payments, for you to sort and filter however you like.

Do totals include or exclude VAT?

At the top of each statistics view, next to the name of the view, you'll see a little 'i' information icon - hover over this (or tap this if you're on mobile) and that'll show whether the view you're looking at includes or excludes VAT as this varies per view.

I'm having trouble matching my payment export statistics to my statistics pages / dashboard statistics - why is this?

The likely answer: time zones! Your payment export will be showing times in UTC while the Control Panel will be showing you payments in your local timezone. This can cause some payments to show up on different days across both payment exports and in your Control Panel. To solve this, you can change the timezone your Control Panel displays statistics in to match your export here; this will also impact other team accounts linked to your Tebex Store as well, if you have any.

Of course, if this doesn't apply to the problem you're experiencing, you can reach out to Creator Support.

I have a suggestion about a statistics view you should add.

Please suggest this to our Product Team here.