Team Accounts

Team Accounts allow you to securely grant staff access to specific areas of your Tebex store—without sharing your login credentials.

Why Use Team Accounts?

• Avoid insecure password sharing

• Assign fine-grained permissions

• Maintain control over sensitive areas (e.g., billing, refunds, customer data)

• All activity is tied to an individual account for accountability

Security Tip: Always enable Two-Factor Authentication (2FA) on both your Tebex account and email provider.

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Academy Video

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How to Add a Team Member

1. Ask the user to create their own Tebex account.

2. In your Tebex Control Panel, go to Settings > Team.

3. Click Add Your First Team Account or Add Team Account.

4. Enter the user’s email address.

5. Assign the necessary permissions (see list below).

6. Click Create.

Once invited, the user will see your store in their Projects List after logging into their Tebex account.

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Permission Management Overview

For each category below, you can assign these levels:

• View – Read-only access

• Create/Edit – Add or modify content/settings

• Delete – Permanently remove content (irreversible)

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Team Account Permissions

Permission Area	View	Edit	Delete	Notes / Requirements
Billing	✅	Upgrade plan, update payment/VAT info	Remove payment methods and VAT details	—
Webstore Pages (CMS)	✅	Modify and disable pages	Permanently delete pages	Homepage editable with view access
Community Goals	✅	Create/edit community goals	Delete goals	Deleted goals are unrecoverable
Design & Appearance	✅	Edit appearance and sidebar options	Delete appearance/sidebar configurations	Cannot change Add to Basket behavior
Discounts	✅	Create/edit coupons, sales, and codes	Delete coupons, sales, and codes	—
Fraud & Bans	✅	Ban/unban customers	Delete bans	Accessed via Customers > Lookup & Ban
Getting Started	✅	Interact with setup checklist	—	Access may be limited based on setup stage
Gift Cards	✅	Create/edit gift cards	Void gift cards	—
Issue Refunds	✅	—	—	Must be paired with Payments permission
Packages & Variables	✅	Create/edit packages and variables	Delete packages, categories, and variables	Deleted content is unrecoverable
Payment Gateways	✅	Edit gateway settings	—	Requires Settings permission
Payments	✅	Manual payments, command edits	Delete payments, pending actions	Some actions require Resend Commands or Reports access
Show Customer PII	✅	—	—	Can view emails and real names
Single Payment Lookup	✅	—	—	Access limited to individual payment lookups
Project Settings	✅	Edit Project-level configuration	—	—
Reports	✅	—	—	Includes access to export payments
Resend Commands	✅	—	—	Requires Settings permission to function
Server Statistics	✅	—	—	Limited access; full access requires Reports + Packages
General Settings	✅	Edit appearance, sidebar, domain, etc.	Delete settings across core areas	Requires additional permissions for Payments, Game Servers, Webhooks, etc.

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Best Practices

• Always use Team Accounts instead of sharing your login credentials.

• Review permissions regularly, especially after staff changes.

• Use View-only where full access isn't required.

• Ensure 2FA is enabled for every team member.