Frequently asked questions
Last updated
Last updated
A: There are multiple factors as to why a payment was declined. The best way to find out why is in your control panel. Head over to https://creator.tebex.io/payments and search for the transaction. Inside the payment, you will find the reason for the decline. Decline reasons include “insufficient funds”, “blocked by payment method provider / Tebex”, and more.
A: First, get acquainted with the Tebex platform fees. This page should explain the fees overall. Second, you can view each payment’s fee under the Payments section.
Lastly, you can view the full breakdown under your Tebex wallet.
A: We are using all our resources to get to all other creators who are potentially breaking Tebex’s TOS. This, however, does not excuse you from breaking Tebex’s TOS.
A: Before disabling a package, Tebex’s content & safety team will send a warning beforehand to discuss said package (there are rare exceptions where the package is disabled immediately due to severe breaks of the Tebex TOS). In Tebex’s content & safety team's email, you will find the reason behind the package issue. Please reply to this email and ask for more clarification if you require further information.
A: If the store sells the assets via Tebex, please contact compliance@tebex.io with proof supporting your case, links, and anything else that could help the team. If the store is selling the assets not on Tebex, you may be required to open a DMCA takedown.
A: We are not able to disclose such information. However, progress in individual! We encourage you to read our best practices page and contact success@tebex.io if you have specific questions about increasing your store’s revenue and sales.
A: The Tebex creator success team is always happy to help 🙂 please contact success@tebex.io with your inquiry.
A: The decision to allow only one withdrawal destination is a crucial security feature we have introduced to enhance the protection of your funds. This measure safeguards your account and ensures your store complies with third-party terms and regulations.
This change was necessary to ensure that creators do not inadvertently breach Hyperwallet's terms of service (which we use to provide you with wallet options).
For more information, please refer to Hyperwallet Pay Portal Terms 3.1 Bank Account at https://sellers.hyperwallet.com/hw2web/consumer/page/show.xhtml?page=userAgreement.
A: While you cannot change the default currency, you can add more currencies under Regional pricing.
A: All the information can be found here.
A: Yes. We are working on adding Crypto as a payment option.
A: Unfortunately, we can no longer facilitate the revocation of any FiveM assets purchased or granted to a user. Please note that you must first process a refund to revoke a purchased asset.
If you have any further questions or concerns, please don't hesitate to support@tebex.io
