# FAQs ### Table of Contents 1. Account & Subscription 2. Store Configuration 3. Store Operations 4. Customer Payments 5. Compliance & Eligibility 6. Technical Issues 7. Product Management 8. Support & Legal 9. Miscellaneous *** ### 1. Account & Subscription #### How can I cancel my subscription? Log in at , go to **Plans**, and click **Downgrade** under the Starter Plan. You will not be charged again. #### Can I pay without a subscription? Yes. On the **Plus Plan**, you can pre-pay for a fixed period. Refunds are not available for unused time. #### Will I be charged automatically after the free trial? No, you are downgraded to the free **Starter Plan** unless you upgrade manually. #### How do I cancel my free trial? This is not possible. Free trials run their full duration. #### My subscription payment failed. What should I do? Tebex retries payment up to 3 times. If all fail, your plan will be downgraded. You can resubscribe manually. #### Can I get a discount? Yes, if you pre-pay in bulk. You can save up to 20%. No refunds are given for prepaid time. #### How do I rename my store? Visit the **Webstore** section in your dashboard: #### Are subscription plans account-wide? No, they are store-specific. #### How can I change my account details? Go to Security Settings. For wallet details, contact Creator Support. *** ### 2. Store Configuration #### Can I change my store type after setup? Generally, no. If necessary, contact support to transfer any remaining subscription time. #### Can I export my entire store? No, full exports are not supported. #### Are Premium Templates account-wide? No, they are store-specific and non-transferable. #### Can I use Buycraft as my subdomain? No. Buycraft has been rebranded to Tebex. *** ### 3. Store Operations #### How do I write commands? Refer to the official guide. Tebex does not provide help writing game-specific commands. #### Can I delete pending commands? No, but you can enable automatic expiry intervals at [Game Servers](https://server.tebex.io/game-servers). #### Where can I edit my terms and conditions? Tebex Checkout stores cannot modify default T\&Cs. Create a custom page for additional terms. #### Can I copy a template? Yes. Go to [Templates](https://server.tebex.io/templates/create) and select a base to start editing. #### Can I add team accounts? Yes. No hard limit. Available on **Plus (Checkout)** or **Ultimate (Legacy)** plans. #### What plugins are shown on the download page? Only plugins relevant to your selected store type. *** ### 4. Customer Payments #### How can I test product commands? Create a **manual payment**—never test with real money. Instructions here. #### How can a customer cancel their subscription? Through the cancellation link in the subscription email or via [self-service](https://checkout.tebex.io/payment-history/). #### Where can my customer view their purchase history? Via the [self-service tool](https://checkout.tebex.io/payment-history/). #### What happens if I input the wrong PayPal email? If invalid, PayPal will bounce it back in 30 days. If valid, the funds are sent and Tebex cannot recover them. *** ### 5. Compliance & Eligibility #### How old must I be to open a store? You must have full legal capacity (usually 18+). Otherwise, a parent/guardian must register on your behalf. #### Is my store eligible for the affiliate program? Only for server hosts or platforms. Not applicable to individual game servers. #### Can Tebex give legal or tax advice? No. You must consult a professional locally. *** ### 6. Technical Issues #### Discord bot isn’t executing commands. Ensure it has the **highest role** in your server. #### I lost access to my 2FA email/phone. Contact . #### Console spam on Minecraft Java? Set `verbose = false` in your Tebex config file. #### Invalid Purchase Type error? Ensure you're using the correct package/product settings and supported payment type. *** ### 7. Product Management #### How can I sell scripts/mods for FiveM? Use the **FiveM store type** only. Read Cfx.re rules and the delivery guide. #### Can I change store type later? Usually not. Double-check your setup before creation. #### How do I enable upgrades? Use **Cumulative Packages** in your category settings. #### Why can’t my package be gifted? Subscriptions cannot be gifted. *** ### 8. Support & Legal #### How will customer service be handled? Tebex may ask you to respond to customer inquiries. Use your **Support Email** for visibility. Tebex may step in if no response is provided. #### How do I report a store for misconduct or stolen content? Send evidence or a completed **DMCA form** to . #### Can Tebex cancel subscriptions for customers? Yes, for Checkout stores only. Direct customers to the contact form. *** ### 9. Miscellaneous #### How do I suggest a feature? Send ideas via feedback channels. Not all will be implemented, but all are considered. #### How can I use Tebex with Geyser? Supported on **Minecraft Offline** store types only. Use `{username}` instead of UUID. #### I want to delete manual payments. Only **manual payments** can be deleted. Real customer transactions cannot. #### Why does pricing vary per customer? VAT and local taxes are applied depending on the user’s location, as required by law. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.tebex.io/creators/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. 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