If commands are not executing on your server you can try our troubleshooting guides below.
Have You Installed The Plugin?
Make sure that you have installed the plugin on your game server by following one of our helpful guides. We have guides available for each game and plugin we support, in addition, YouTube installation and set-up guides are becoming available for our platform - you may find these useful.
Have You Waited?
Commands on average execute instantly however sometimes it could take up to 5 minutes for the customer to receive their packages. Commands are configured by default to only execute once the customer is online - you can change this option by clicking on the settings button next to each command. The option is called "Require the customer to be online", (please note this setting is only available for stores using the plugin only).
Are The Commands Setup Properly?
Double-check that all the commands in your packages have been entered properly and there are no formatting mistakes. Ensure that you also do not include a "/" before the command as this is not needed. If you want more information about commands you can view our helpful guide. You should also be very familiar with the wikis and commands of the other plugins and mods etc that you are using for your game server - Tebex is not able to assist you with how to use commands for your other plugins.
Check Commands Via Your Console
On rare occasions, some commands you normally enter in-game might not work if they are executed via the console (the way commands are executed when setup with Tebex). A good test to see if the command works properly is to simply execute the command yourself in the console and see if it returns any errors. The major cause of commands not working via Tebex is that the actual command itself is not working properly or is incorrect.
Is the Tebex Plugin Throwing An Error?
If you can see errors in your console from a Tebex Store Plugin then please copy these errors and send them to our support team. You can email us via [email protected]. If you are reporting a console error to Tebex, we will request further information from you including your plugin version, server version, and other additional info. We'll need this information to work out what the problem is and how to solve it!