Subdomains & Custom Domains
Your Tebex Store can be accessed using a default .tebex.io
subdomain or a custom domain that you own. This guide will walk you through how to configure both options.
⚠️ Note: Custom domains require an active Tebex Plus subscription. If your Plus plan expires, your custom domain will stop working.
Subdomains
By default, your store will be created at a .tebex.io
address—for example:
https://example.tebex.io
📍 Setting a .tebex.io Subdomain
Go to Webstore → Domain in your Control Panel.
Enter your desired subdomain in the
.tebex.io
field.Click Save.
⚠️ If the subdomain is already taken, you'll need to choose a different one. We cannot manually free up subdomains—even for inactive stores.
Subdomain FAQs
Can I lose my .tebex.io
subdomain?
Yes, but only if:
You're on the free Starter plan, and
Your store has received no payments for over a year
Paid Plus plan users retain their subdomains regardless of activity.
Can I use a buycraft.net
subdomain instead?
No. Tebex rebranded from Buycraft and new stores are not eligible to use legacy subdomains.
Custom Domains (Plus Plan Only)
Want a store URL like store.yourdomain.com
? With Tebex Plus, you can use your own custom domain.
Before starting:
Make sure you own the domain.
Have access to its DNS settings (e.g., via GoDaddy, Namecheap, Cloudflare, etc.).
How to Set Up a Custom Domain
Go to Webstore → Domain in your Control Panel.
Under Custom Domain, click Setup.
Enter your custom domain (e.g.
store.yourdomain.com
).Tebex will provide a CNAME target (e.g.
abc123.webstore.tebex.io
). Save this value.In your domain provider's DNS settings, create a CNAME record:
Host:
store
(or the subdomain portion you're using)Value: the CNAME target provided by Tebex
Return to the Tebex Control Panel and click Setup again to confirm.
You must create the CNAME before clicking Setup the second time.
Registrar-Specific DNS Instructions
We’ve outlined steps for popular domain providers:
🔵 Cloudflare
Go to the DNS tab.
Add a CNAME record:
Name:
store
Target: your Tebex CNAME (e.g.,
abc123.webstore.tebex.io
)Disable the orange cloud (no proxying).
Save the record and wait a few minutes to verify.
🚫 We recommend disabling CNAME Flattening to prevent resolution issues.
🟡 Namecheap
Navigate to Domain List → Manage → Advanced DNS.
Add a new CNAME record:
Host:
store
Value: your Tebex CNAME.
Save and test.

🟠 GoDaddy
Go to your domain's DNS Settings.
Add a new CNAME record:
Host:
store
Points to: your Tebex CNAME.
Save and test.
🔵 Domain.com, HostGator, Bluehost, DreamHost
Follow the same pattern:
Add a CNAME record for the subdomain you're using.
Point it to your provided Tebex CNAME.
Save, wait for DNS propagation, and test.

Troubleshooting
Cloudflare: CNAME Cross-User Banned Error
If you're using Cloudflare and see a "CNAME Cross-User Banned" error, it may be due to:
Expired Tebex Plus plan
Incorrect DNS settings
Proxying (orange cloud enabled)
Resolution Steps
Fix any billing issues via the Billing Page.
Fully remove your custom domain setup in:
Tebex Control Panel
Cloudflare DNS settings
Wait 10 minutes.
Re-add the domain from scratch, following the steps above.
Still stuck? Contact Creator Support.
Summary Table
Feature
.tebex.io
Subdomain
Custom Domain
Included in all plans
✅
❌ Tebex Plus required
Custom branding
❌
✅
DNS configuration
❌
✅
Risk of expiration
Yes (after 1 year inactivity on Starter plan)
Yes (if Plus plan expires)
For platform-specific visuals, refer to our Custom Domain Setup tutorial:
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