> For the complete documentation index, see [llms.txt](https://docs.tebex.io/creators/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tebex.io/creators/tebex-control-panel/webstore/subdomain-and-custom-domain.md).

# Subdomains & Custom Domains

{% hint style="info" %}
**Using a Storefront?**

[Where you change your subdomain or custom domain is different - read this article.](/creators/tebex-control-panel/storefronts.md#defining-storefront-settings)
{% endhint %}

Your Tebex Store can be accessed using a default `.tebex.io` subdomain or a **custom domain** that you own. This guide will walk you through how to configure both options.

> ⚠️ **Note:** Custom domains require an active **Tebex Plus** subscription. If your Plus plan expires, your custom domain will stop working.

***

### Subdomains

By default, your store will be created at a `.tebex.io` address—for example:\
`https://example.tebex.io`

#### 📍 Setting a .tebex.io Subdomain

1. Go to **Webstore → Domain** in your Control Panel.
2. Enter your desired subdomain in the `.tebex.io` field.
3. Click **Save**.

> ⚠️ If the subdomain is already taken, you'll need to choose a different one. We cannot manually free up subdomains—even for inactive stores.

***

#### Subdomain FAQs

**Can I lose my `.tebex.io` subdomain?**\
Yes, but only if:

* You're on the free **Starter** plan, and
* Your store has received **no payments for over a year**

Paid **Plus** plan users retain their subdomains regardless of activity.

**Can I use a `buycraft.net` subdomain instead?**\
No. Tebex rebranded from Buycraft and new stores are not eligible to use legacy subdomains.

***

### Custom Domains (Plus Plan Only)

Want a store URL like `store.yourdomain.com`? With Tebex Plus, you can use your own custom domain.

Before starting:

* Make sure you own the domain.
* Have access to its DNS settings (e.g., via GoDaddy, Namecheap, Cloudflare, etc.).

***

#### How to Set Up a Custom Domain

1. Go to **Webstore → Domain** in your Control Panel.
2. Under **Custom Domain**, click **Setup**.
3. Enter your custom domain (e.g. `store.yourdomain.com`).
4. Tebex will provide a **CNAME target** (e.g. `abc123.webstore.tebex.io`).\
   Save this value.
5. In your domain provider's DNS settings, create a **CNAME** record:
   * **Host**: `store` (or the subdomain portion you're using)
   * **Value**: the CNAME target provided by Tebex
6. Return to the Tebex Control Panel and click **Setup** again to confirm.

> You must create the CNAME before clicking Setup the second time.

***

### Registrar-Specific DNS Instructions

We’ve outlined steps for popular domain providers:

#### 🔵 Cloudflare

1. Go to the **DNS** tab.
2. Add a **CNAME** record:
   * **Name**: `store`
   * **Target**: your Tebex CNAME (e.g., `abc123.webstore.tebex.io`)
   * Disable the orange cloud (no proxying).
3. Save the record and wait a few minutes to verify.

> 🚫 We recommend **disabling CNAME Flattening** to prevent resolution issues.

#### 🟡 Namecheap

1. Navigate to **Domain List → Manage → Advanced DNS**.
2. Add a new **CNAME** record:
   * **Host**: `store`
   * **Value**: your Tebex CNAME.
3. Save and test.

<figure><img src="/files/5DSElVL5MAJDuOvYNKdh" alt=""><figcaption></figcaption></figure>

#### 🟠 GoDaddy

1. Go to your domain's **DNS Settings**.
2. Add a new **CNAME** record:
   * **Host**: `store`
   * **Points to**: your Tebex CNAME.
3. Save and test.

#### 🔵 Domain.com, HostGator, Bluehost, DreamHost

Follow the same pattern:

* Add a **CNAME** record for the subdomain you're using.
* Point it to your provided Tebex CNAME.
* Save, wait for DNS propagation, and test.

<figure><img src="https://content.endurance.com/gif/cname.gif" alt=""><figcaption></figcaption></figure>

***

### Troubleshooting

#### Cloudflare: CNAME Cross-User Banned Error

If you're using Cloudflare and see a **"CNAME Cross-User Banned"** error, it may be due to:

* Expired Tebex Plus plan
* Incorrect DNS settings
* Proxying (orange cloud enabled)

#### Resolution Steps

1. Fix any billing issues via the [Billing Page](https://creator.tebex.io/billing).
2. Fully remove your custom domain setup in:
   * Tebex Control Panel
   * Cloudflare DNS settings
3. Wait 10 minutes.
4. Re-add the domain from scratch, following the steps above.

Still stuck? [Contact Creator Support](https://www.tebex.io/support-creator-form).

***

### Summary Table

| Feature               | `.tebex.io` Subdomain                         | Custom Domain              |
| --------------------- | --------------------------------------------- | -------------------------- |
| Included in all plans | ✅                                             | ❌ Tebex Plus required      |
| Custom branding       | ❌                                             | ✅                          |
| DNS configuration     | ❌                                             | ✅                          |
| Risk of expiration    | Yes (after 1 year inactivity on Starter plan) | Yes (if Plus plan expires) |

***

For platform-specific visuals, refer to our Custom Domain Setup tutorial:&#x20;

{% embed url="<https://www.youtube.com/watch?v=cO_wdONPy18>" %}