Subdomains & Custom Domains

Your Tebex Store can be accessed using a default .tebex.io subdomain or a custom domain that you own. This guide will walk you through how to configure both options.

⚠️ Note: Custom domains require an active Tebex Plus subscription. If your Plus plan expires, your custom domain will stop working.

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Subdomains

By default, your store will be created at a .tebex.io address—for example: https://example.tebex.io

📍 Setting a .tebex.io Subdomain

1. Go to Webstore → Domain in your Control Panel.

2. Enter your desired subdomain in the .tebex.io field.

3. Click Save.

⚠️ If the subdomain is already taken, you'll need to choose a different one. We cannot manually free up subdomains—even for inactive stores.

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Subdomain FAQs

Can I lose my .tebex.io subdomain? Yes, but only if:

• You're on the free Starter plan, and

• Your store has received no payments for over a year

Paid Plus plan users retain their subdomains regardless of activity.

Can I use a buycraft.net subdomain instead? No. Tebex rebranded from Buycraft and new stores are not eligible to use legacy subdomains.

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Custom Domains (Plus Plan Only)

Want a store URL like store.yourdomain.com? With Tebex Plus, you can use your own custom domain.

Before starting:

• Make sure you own the domain.

• Have access to its DNS settings (e.g., via GoDaddy, Namecheap, Cloudflare, etc.).

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How to Set Up a Custom Domain

1. Go to Webstore → Domain in your Control Panel.

2. Under Custom Domain, click Setup.

3. Enter your custom domain (e.g. store.yourdomain.com).

4. Tebex will provide a CNAME target (e.g. abc123.webstore.tebex.io). Save this value.

5. In your domain provider's DNS settings, create a CNAME record:

   • Host: store (or the subdomain portion you're using)

   • Value: the CNAME target provided by Tebex

6. Return to the Tebex Control Panel and click Setup again to confirm.

You must create the CNAME before clicking Setup the second time.

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Registrar-Specific DNS Instructions

We’ve outlined steps for popular domain providers:

🔵 Cloudflare

1. Go to the DNS tab.

2. Add a CNAME record:

   • Name: store

   • Target: your Tebex CNAME (e.g., abc123.webstore.tebex.io)

   • Disable the orange cloud (no proxying).

3. Save the record and wait a few minutes to verify.

🚫 We recommend disabling CNAME Flattening to prevent resolution issues.

🟡 Namecheap

1. Navigate to Domain List → Manage → Advanced DNS.

2. Add a new CNAME record:

   • Host: store

   • Value: your Tebex CNAME.

3. Save and test.

🟠 GoDaddy

1. Go to your domain's DNS Settings.

2. Add a new CNAME record:

   • Host: store

   • Points to: your Tebex CNAME.

3. Save and test.

🔵 Domain.com, HostGator, Bluehost, DreamHost

Follow the same pattern:

• Add a CNAME record for the subdomain you're using.

• Point it to your provided Tebex CNAME.

• Save, wait for DNS propagation, and test.

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Troubleshooting

Cloudflare: CNAME Cross-User Banned Error

If you're using Cloudflare and see a "CNAME Cross-User Banned" error, it may be due to:

• Expired Tebex Plus plan

• Incorrect DNS settings

• Proxying (orange cloud enabled)

Resolution Steps

1. Fix any billing issues via the Billing Page.

2. Fully remove your custom domain setup in:

   • Tebex Control Panel

   • Cloudflare DNS settings

3. Wait 10 minutes.

4. Re-add the domain from scratch, following the steps above.

Still stuck? Contact Creator Support.

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Summary Table

Feature	.tebex.io Subdomain	Custom Domain
Included in all plans	✅	❌ Tebex Plus required
Custom branding	❌	✅
DNS configuration	❌	✅
Risk of expiration	Yes (after 1 year inactivity on Starter plan)	Yes (if Plus plan expires)

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For platform-specific visuals, refer to our Custom Domain Setup tutorial: