# Customers

Tebex offers tools to help you manage your customers more effectively—whether you're reviewing customer histories or blocking fraudulent or abusive buyers.

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### **Customer Lookup** *(Tebex Plus feature)*

The **Customer Lookup** tool allows you to search for and review detailed insights on individual customers. This is particularly useful for analyzing payment history, behavior, or managing disputes.

#### **Information Available:**

* **In-game username**
* **First seen** (initial store visit or purchase date)
* **Total amount spent** on your store
* **Chargeback rate** (specific to your store)
* **Ban history** (total number of bans across all Tebex stores)

> *Note: Customer Lookup is available only to Tebex Plus subscribers.*

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### **Customer Bans**

You can use **Customer Bans** to prevent specific individuals from making purchases on your store.

#### **Ban Options:**

* **Username Ban**: Prevents a user based on their in-game or store username.
* **IP Address Ban**: Blocks users at the IP level to prevent evasion.

> *Banned users will no longer be able to access your store checkout.*


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