# Wallet Restrictions - Deposits & Locks

Your **Tebex Wallet** may be temporarily restricted by a **deposit hold** or a **wallet lock** in cases of high financial risk, chargebacks, or compliance violations. These measures protect you, Tebex, and the platform from fraud or financial loss.

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### What Is a Wallet Deposit?

A **deposit** is a portion of your wallet balance that is **temporarily withheld** and cannot be withdrawn.

#### 🔍 Example:

If your wallet balance is **$200** and a **$50 deposit** is applied, you may withdraw up to **$150**.

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### When Are Deposits Used?

Deposits are applied to offset the risk of chargebacks, fraud, or non-compliance. Common reasons include:

* ❌ Packages with no deliverables
* ❌ Vague or missing package descriptions
* ❌ Unsupported or misleading products
* ⚠️ Sudden spike in chargebacks
* ⚠️ Violation of the Acceptable Use Policy or Creator Agreement

> Deposits are **recalculated monthly** (on the 1st) and usually removed after **\~60 days**, depending on risk.\
> Tebex may extend deposit periods at its discretion.

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### Why Use Deposits?

Deposits ensure funds remain available to cover potential chargebacks.\
Without this measure, your wallet could reach a **negative balance**, which may result in:

* Permanent wallet lock
* Store suspension

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### What Is a Wallet Lock?

A **wallet lock** temporarily prevents withdrawals. Locks are typically applied for **30 days** in the following cases:

* Store was **suspended or disabled**
* Suspected **fraud or chargeback abuse**
* **Policy violations** (e.g., content, refund fraud, Terms breach)

#### Unlock Process

* You’ll receive an **email notification** when the wallet is locked
* The **Payments & Compliance Team** will review your account within **5 business days** of your lock’s end date
* Wallets may be **permanently locked** in cases of severe breaches or negative balances

> Wallet locks are **non-negotiable** and may be extended at our discretion.

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### Summary of Key Rules

| Rule                                | Details                                                      |
| ----------------------------------- | ------------------------------------------------------------ |
| **Deposits**                        | Recalculated monthly; removed after \~60 days if risk lowers |
| **Wallet Locks**                    | Typically last 30 days; may be extended                      |
| **Negative Balance**                | May result in permanent account lock                         |
| **Acceptable Use Policy Violation** | Can trigger both locks and deposits                          |
| **No advance notice required**      | Tebex may take immediate action                              |

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### Best Practices to Avoid Restrictions

* Ensure all packages have **clear, descriptive content**
* Never sell **chance-based, misleading, or illegal** content
* Keep chargeback rates **below industry norms**
* Stay compliant with the Acceptable Use Policy and Creator Agreement


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