Tiered Packages

Tiered Packages allow you to create a subscription model where customers can select from multiple levels of membership—such as Bronze, Silver, or Gold—and automatically receive the benefits of all lower tiers.

Example: A Gold subscriber receives the perks from Bronze and Silver as well.

Requirements and Limitations

  • Tiers require prior approval. Contact Tebex Support to enable this feature on your store.

  • Tiers are not currently supported for Minecraft store types.

  • If you're using a custom or legacy template, please follow this guide to ensure tier support is implemented properly.

How to Set Up Tiered Packages

Tiers are configured by creating a Category in your Tebex Creator Panel that contains only your tiered packages.

Step-by-Step Setup

  1. Go to Packages → Add New → Category.

  2. In the General tab, enable “Tiers” for this category.

  3. Add packages representing each tier level (e.g., Bronze, Silver, Gold).

    • All packages must use the same billing cycle (e.g., monthly, quarterly).

Configuring Tier Deliverables

Each package in a tier should include deliverables, which are the actions triggered during the subscription lifecycle.

Trigger
Purpose

When the package is purchased

Grant the perks for the tier.

When the subscription renews

Reapply any recurring perks.

When the package is removed

Revoke the perks if a customer downgrades or cancels.

Deliverables are cumulative. A customer upgrading to Gold will receive all perks from Bronze, Silver, and Gold in one transaction.

Tier Logic: Examples

  • Example A: Buying Gold directly triggers the purchase deliverables for Bronze, Silver, and Gold.

  • Example B: Upgrading from Bronze → Gold triggers deliverables for Silver and Gold only.

  • Example C: Downgrading from Gold → Silver triggers removal deliverables for Gold.

Upgrades

  • Upgrades are processed immediately.

  • The customer is charged a prorated amount for the remaining time between their current tier and the new tier.

  • All new deliverables are triggered upon upgrade.

Downgrades

  • Downgrades occur at the end of the current billing cycle.

  • On downgrade, Tebex triggers any removal deliverables associated with the higher tier being exited.

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