Checkout Seller Actions

Manage users, transactions, and payments confidently with this guide to Tebex Checkout seller actions. Learn how to change usernames or Discord IDs, resend commands, ban problematic users, and access customer insights.

⚠️ Important: Some features outlined below require the Plus Plan. Upgrade your plan here.

Table of Contents

  1. Changing a Username or User ID

  2. Changing a Discord ID

  3. Resending Commands

    • Resend All Commands

    • Resend a Specific Command

  4. Customer Lookup

  5. Checkout Bans

1. Changing a Username or User ID

Only update a username or ID if it was entered incorrectly during checkout. Misuse may result in buyers receiving duplicate items.

Steps:

  1. Go to your Payments page.

  2. Use the Transaction ID filter to find the payment.

  3. In the transaction details, click Change next to the username.

  4. Enter the correct Username or ID, then click Update.

  5. Click Resend to reissue commands associated with the updated username.

Tip: Use the Notes section to record this change for future reference.

2. Changing a Discord ID

Only change the Discord ID if:

  • The user entered the wrong ID.

  • They logged in using the wrong account.

Always verify using server logs and role data to prevent abuse.

Steps:

  1. Locate the payment using the Transaction ID.

  2. Under the Packages section, click Details.

  3. Click Change next to the Discord ID field.

  4. Enter the correct Discord ID (not the username).

  5. Click Update, then Resend the Discord command.

3. Resending Commands

⚠️ Use caution when resending commands to prevent duplicate deliveries.

Resend All Commands

  1. Locate the transaction in Payments.

  2. Scroll to the Commands section.

  3. Review the details, then click Resend.

Resend a Specific Command

  1. Scroll to the Processed Commands area.

  2. Identify the specific command.

  3. Click Resend next to that command only.

4. Customer Lookup

⭐ Plus Plan Required

This feature allows you to review player activity and detect potential fraud.

Available Data:

  • Username & ID (with first seen/cache expiration info)

  • Total spend

  • Chargeback rate

  • Store bans

  • Payment history

🔍 How to Use:

  1. Navigate to Customers > Lookup.

  2. Enter a username, email, IP, or ID.

Useful for:

  • Customer support follow-up

  • Ban evaluations

  • Fraud detection

5. Checkout Bans

⭐ Plus Plan Required

Prevent users from making future purchases.

How to Ban a User:

  1. Go to Customers > Bans.

  2. Click Create Ban.

  3. Choose the identifier (Username, UUID, IP Address).

  4. (Optional) Add a reason.

  5. Click Ban.

Managing Bans:

  • Review bans in the Bans section.

  • Click View Reason or Unban to reverse the restriction.

⚠️ Reminder: Only authorized users should manage bans.

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