# Checkout Seller Actions

Manage users, transactions, and payments confidently with this guide to **Tebex Checkout seller actions**. Learn how to change usernames or Discord IDs, resend commands, ban problematic users, and access customer insights.

> ⚠️ **Important**: Some features outlined below require the **Plus Plan**. Upgrade your plan [here](https://creator.tebex.io/billing/plans).

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### Table of Contents

1. Changing a Username or User ID
2. Changing a Discord ID
3. Resending Commands
   * Resend All Commands
   * Resend a Specific Command
4. Customer Lookup
5. Checkout Bans

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### 1. Changing a Username or User ID

Only update a username or ID if it was entered **incorrectly during checkout**. Misuse may result in buyers receiving **duplicate items**.

#### Steps:

1. Go to your **Payments** page.
2. Use the **Transaction ID** filter to find the payment.
3. In the transaction details, click **Change** next to the username.
4. Enter the **correct Username or ID**, then click **Update**.
5. Click **Resend** to reissue commands associated with the updated username.

> **Tip**: Use the **Notes** section to record this change for future reference.

***

### 2. Changing a Discord ID

Only change the Discord ID if:

* The user entered the wrong ID.
* They logged in using the wrong account.

Always verify using **server logs and role data** to prevent abuse.

#### Steps:

1. Locate the payment using the **Transaction ID**.
2. Under the **Packages** section, click **Details**.
3. Click **Change** next to the Discord ID field.
4. Enter the correct **Discord ID** (not the username).
   * Help the user find their [Discord ID here](https://support.discord.com/hc/en-us/articles/206346498-Where-can-I-find-my-User-Server-Message-ID).
5. Click **Update**, then **Resend** the Discord command.

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### 3. Resending Commands

> ⚠️ Use caution when resending commands to prevent **duplicate deliveries**.

#### Resend All Commands

1. Locate the transaction in **Payments**.
2. Scroll to the **Commands** section.
3. Review the details, then click **Resend**.

#### Resend a Specific Command

1. Scroll to the **Processed Commands** area.
2. Identify the specific command.
3. Click **Resend** next to that command only.

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### 4. Customer Lookup

⭐ **Plus Plan Required**

This feature allows you to review player activity and detect potential fraud.

#### Available Data:

* Username & ID (with first seen/cache expiration info)
* Total spend
* Chargeback rate
* Store bans
* Payment history

#### 🔍 How to Use:

1. Navigate to **Customers > Lookup**.
2. Enter a **username**, **email**, **IP**, or **ID**.

Useful for:

* Customer support follow-up
* Ban evaluations
* Fraud detection

***

### 5. Checkout Bans

⭐ **Plus Plan Required**

Prevent users from making future purchases.

#### How to Ban a User:

1. Go to **Customers > Bans**.
2. Click **Create Ban**.
3. Choose the identifier (Username, UUID, IP Address).
4. (Optional) Add a **reason**.
5. Click **Ban**.

#### Managing Bans:

* Review bans in the **Bans** section.
* Click **View Reason** or **Unban** to reverse the restriction.

> ⚠️ **Reminder**: Only authorized users should manage bans.


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