> For the complete documentation index, see [llms.txt](https://docs.tebex.io/creators/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tebex.io/creators/tebex-control-panel/engagement/upselling.md).

# Upselling

Boost customer spend by offering relevant product recommendations at checkout. Tebex’s **Upselling** feature allows you to surface complementary or high-value items when a customer is most likely to convert—during the checkout flow.

***

### What Is Upselling?

Upselling helps increase revenue by:

* Recommending **additional products** during checkout.
* Offering **discounted upgrades** or **bundle-friendly items**.
* Encouraging customers to **increase quantities** or switch to **higher-value alternatives**.

![Upselling to customers during the checkout flow.](/files/NQgFNYu08h8Pezzue9wd)

All upsell options respect purchasability conditions (e.g., user limits, required packages, global limits). **Subscription products cannot be upsold.**

***

### Store-Wide Upselling

There are two ways to apply upselling across your entire webstore:

#### 1. **Top Products (Automatic)**

Surface your **three most popular products** to customers during checkout.

**How to Enable:**

1. Go to **Engagement > Upselling**.
2. Enable **Upsell Top Products** at the top of the page.

> Tebex will automatically exclude any products already in the customer’s basket and show the next most popular instead.

***

#### 2. **Recommended Packages (Manual)**

Manually select which packages to upsell. This overrides the Top Products method.

**How to Configure:**

1. Go to **Engagement > Upselling**.
2. Click **Add Recommended Package**.
3. Choose a package to recommend.
4. *(Optional)* Set a **discounted price**.
5. Click **Add**.

Tebex will randomly display up to three eligible recommended packages during checkout.

![The Upselling tab within the package editor.](/files/W13AIiarSIGss9oFdM5W)

> ℹ️ **Best Practice:** Add at least **5+ recommended packages** to ensure there are fallback options when customers aren’t eligible for some products.

***

### Package-Specific Upselling

You can also configure upsells tied to **individual packages**, offering more targeted personalization based on what's already in the basket.

#### To Set Up:

1. Go to **Webstore > Packages**.
2. Edit a package and select the **Upselling** tab.
3. Choose from three types of upsells:
   * **Additional Product**
   * **Increase Quantity**
   * **Alternative Product**

Tebex will randomly select up to **3 matching upsells** from your list. If none are available, the system falls back to store-wide upsells.

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### Types of Package Upsells

#### 1. **Additional Product**

Recommend related or complementary products.

| Option          | Description                         |
| --------------- | ----------------------------------- |
| **Image**       | Optional thumbnail image.           |
| **Package**     | The additional product to offer.    |
| **Offer Price** | (Optional) Discounted upsell price. |

***

#### 2. **Increase Quantity**

Encourage customers to purchase in greater volume.

| Option          | Description                                            |
| --------------- | ------------------------------------------------------ |
| **Image**       | Optional thumbnail image.                              |
| **Quantity**    | Quantity added if selected.                            |
| **Offer Price** | Discounted per-unit price (e.g., 10 units × $5 = $50). |

***

#### 3. **Alternative Product**

Suggest an upgrade or different version of the current package.

| Option          | Description               |
| --------------- | ------------------------- |
| **Image**       | Optional thumbnail image. |
| **Package**     | The replacement product.  |
| **Offer Price** | Optional upsell discount. |

> The original package is removed and replaced with this product if selected.

***

### Tracking Performance

To monitor the effectiveness of upselling:

* Navigate to **Statistics > Upselling**.
* View additional revenue and engagement from upsell activity.

***

### Best Practices

* **Bundle intelligently:** Pair low-cost items with premium packages to increase AOV.
* **Test offer prices:** A 10–20% discount is often enough to drive conversions.
* **Use upgrades:** Offer tiered versions of your ranks or services.
* **Avoid overload:** Limit upsells to three visible options to reduce choice fatigue.