Gift Cards

Gift Cards allow you to sell digital codes that carry real currency value. These codes are emailed to the customer after purchase and can be redeemed on your Tebex store either by the buyer or as a gift to others.

Gift Cards are ideal for promotions, seasonal gifts, or as part of in-game reward systems.

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Selling Gift Cards via Packages

To offer a gift card as part of a package purchase:

1. Go to Webstore > Packages.

2. Create a new package or edit an existing one.

3. In the Options section, enable:

   • Create Gift Card Upon Purchase: Enter the value you want the gift card to hold.

Tip: Typically, you’ll want the gift card value to match the package price, but this is entirely configurable.

💡 Gift Card packages support commands just like any other package, making them fully customizable.

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Creating a Gift Card Manually

To create a gift card without linking it to a package:

1. Go to Engagement > Gift Cards.

2. Click Create Gift Card.

3. Fill in the following fields:

   • Card Value: The monetary value of the gift card.

   • Note: Internal use only (for your team).

   • Expiry Date: Optional—leave blank for no expiration.

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How Customers Redeem Gift Cards

Customers receive an email with their unique gift card code. At checkout:

1. Enter the code in the coupon code field.

2. Click Redeem.

3. If the gift card does not cover the full amount, the customer can pay the remaining balance using a standard payment method.

❗ Gift cards cannot be used to purchase certain restricted packages. If a package does not support gift card payment, customers will be unable to complete checkout with a gift card for that item.

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Gift Card Balance Module (Recommended)

Enhance the customer experience by adding a Gift Card Module to your store sidebar:

• Allows users to check their remaining gift card balance at any time.

• Can be added via Webstore > Sidebar.

This is especially helpful if gift cards are a key part of your store offering.

Gift Card Video Guide