Checkout FAQ

Table of Contents

• Getting Started

• Wallet & Withdrawals

• Refunds & Chargebacks

• Payment Methods & Fees

• Identity Verification

• Legal, Age, and Compliance

• Technical & Miscellaneous

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Getting Started

What is Tebex Checkout?

Tebex Checkout is a fully managed payment platform. You don’t need your own PayPal or Stripe account—Tebex handles all payments, chargebacks, and taxes as the Merchant of Record.

Watch the Tebex Checkout video guide

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Wallet & Withdrawals

Method	Min. Withdrawal	Avg. Time
PayPal	$5 USD	1–2 business days
Bank Transfer	~$20 USD	Up to 7 days
Wire Transfer	~$50 USD	5–10 days

• Withdrawals may be reviewed, adding 1–2 business days

• New payout methods have a 5-day lock

• Only one withdrawal per 24-hour period

Why can't I withdraw funds I see in my Wallet?

Payments must fully settle before they become available for withdrawal. ➤ See your settlement timeline

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Refunds & Chargebacks

How do I issue a refund?

1. Go to Payments

2. Locate the transaction

3. Click Refund (yellow button)

⏳ Refunds may take up to 14 business days depending on method.

⚠️ PayPal payments over 180 days cannot be refunded.

What happens if I receive a chargeback?

Tebex handles all chargebacks under Checkout. If one is lost, you keep the funds (under Seller Protection). No action is required unless we contact you.

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Payment Methods & Fees

• All payment processing is handled by Tebex

• Additional methods (e.g., Paysafecard) require approval

• Tebex is regularly expanding payment method options

Does Checkout support Paysafecard?

Yes, with prior approval. Read: Paysafecard criteria & application

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Identity Verification

Tebex only requests ID when needed for KYC (Know Your Customer) compliance.

Required Docs	Examples
Government ID	Passport, Driver’s License
Proof of Address	Utility bill, bank statement

Under 18? A parent or guardian must register the account. ➤ Read our terms

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Legal, Age, and Compliance

Can I pay my teammates or staff from my wallet?

No. Your payout method must be owned by you. Violating this will lead to account lock under Hyperwallet’s terms.

Should I charge VAT to Tebex?

No. Tebex purchases the right to sell your goods as a business-to-business transaction under reverse charge VAT rules.

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Technical & Miscellaneous

Why are customer prices different by region?

Tebex automatically adds VAT or local sales tax based on the customer’s location.

Why did my withdrawal fail?

This typically occurs due to incorrect bank or PayPal details. Funds are returned automatically, or bounced by PayPal after 30 days if undeliverable.

⚠️ Tebex cannot retrieve funds sent to a valid but incorrect PayPal email.

Why am I seeing a sponsored offer on my order confirmation page?

This will be our Tebex Offers feature - designed to give you the opportunity to unlock a new revenue stream.

Customers can purchase multiple subscriptions on my monthly subscription package at the same time, why?

Set a User Limit of 1 purchase per Month to stop this, otherwise customers can purchase a subscription as often as they like.