Checkout FAQ
Table of Contents
Getting Started
Wallet & Withdrawals
Refunds & Chargebacks
Payment Methods & Fees
Identity Verification
Legal, Age, and Compliance
Technical & Miscellaneous
Getting Started
What is Tebex Checkout?
Tebex Checkout is a fully managed payment platform. You don’t need your own PayPal or Stripe account—Tebex handles all payments, chargebacks, and taxes as the Merchant of Record.
Watch the Tebex Checkout video guide
Wallet & Withdrawals
PayPal
$5 USD
1–2 business days
Bank Transfer
~$20 USD
Up to 7 days
Wire Transfer
~$50 USD
5–10 days
Withdrawals may be reviewed, adding 1–2 business days
New payout methods have a 5-day lock
Only one withdrawal per 24-hour period
Why can't I withdraw funds I see in my Wallet?
Payments must fully settle before they become available for withdrawal. ➤ See your settlement timeline
Refunds & Chargebacks
How do I issue a refund?
Go to Payments
Locate the transaction
Click Refund (yellow button)
⏳ Refunds may take up to 14 business days depending on method.
⚠️ PayPal payments over 180 days cannot be refunded.
What happens if I receive a chargeback?
Tebex handles all chargebacks under Checkout. If one is lost, you keep the funds (under Seller Protection). No action is required unless we contact you.
Payment Methods & Fees
All payment processing is handled by Tebex
Additional methods (e.g., Paysafecard) require approval
Tebex is regularly expanding payment method options
Does Checkout support Paysafecard?
Yes, with prior approval. Read: Paysafecard criteria & application
Identity Verification
Tebex only requests ID when needed for KYC (Know Your Customer) compliance.
Government ID
Passport, Driver’s License
Proof of Address
Utility bill, bank statement
Under 18? A parent or guardian must register the account. ➤ Read our terms
Legal, Age, and Compliance
Can I pay my teammates or staff from my wallet?
No. Your payout method must be owned by you. Violating this will lead to account lock under Hyperwallet’s terms.
Should I charge VAT to Tebex?
No. Tebex purchases the right to sell your goods as a business-to-business transaction under reverse charge VAT rules.
Technical & Miscellaneous
Why are customer prices different by region?
Tebex automatically adds VAT or local sales tax based on the customer’s location.
Why did my withdrawal fail?
This typically occurs due to incorrect bank or PayPal details. Funds are returned automatically, or bounced by PayPal after 30 days if undeliverable.
⚠️ Tebex cannot retrieve funds sent to a valid but incorrect PayPal email.
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