Manual Payments
Manual Payments let you grant access to packages without requiring a live transaction. This is useful for:
Testing newly created packages before making them publicly available
Issuing packages to team members, testers, or specific customers at no cost
⚠️ Important: Manual Payments are intended for internal or promotional use only. Do not use them to simulate real-money purchases on your own store, as this may violate Tebex compliance guidelines.
When to Use Manual Payments
To test package functionality (e.g., delivery, in-game triggers)
To grant free access to a package (e.g., for giveaways or moderation roles)
For QA and internal testing across different platforms
🛑 FiveM Asset Access Note: If you use a Manual Payment to grant access to a FiveM asset, you will not be able to revoke that access later. For asset testing, we recommend using Test Mode as outlined in our How to Test a Package article.
How to Create a Manual Payment
Navigate to Payments in the left-hand sidebar of your Control Panel.
Click Create Payment in the top-right corner.
In the Customer field, enter the customer's username or UUID.
(Optional) Add the customer's email address (used for internal records only).
(Optional) Add a price (informational only; does not affect reporting or billing).
(Optional) Add a note explaining the reason for the Manual Payment.
📌 Notes are not visible to the customer, but can be seen by other Team Accounts.
Select the package(s) to be included in the Manual Payment.
Click Create.
Once created, the package(s) will be delivered to the customer within a few minutes.
Managing Manual Payments
You can view all Manual Payments from the Payments page in your Control Panel.
To delete a Manual Payment, click into the individual payment and select Delete.
🚫 Deleting a Manual Payment does not undo any associated in-game delivery.
⚠️ Manual vs. Real Transactions: Do not process real-money transactions using your own store account. Doing so may raise fraud concerns and trigger review by the Tebex Compliance Team.
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