# Wallet Your **Tebex Wallet** allows you to receive and withdraw payments from your store. This guide covers how to: * Create your wallet * Add and update payout methods * Link stores to an existing wallet * Understand security rules and withdrawal timelines > **Important:** You’ll need to verify your identity before requesting withdrawals.\ > ➤ [Start identity verification](https://accounts.tebex.io/profile) *** ### Academy Video 📺 **Watch the Tebex Wallet Setup Guide** {% embed url="" %} *** ### Creating Your Wallet 1. Go to **Payments → Wallet** in your Tebex Control Panel 2. Click **Setup My Wallet** 3. Choose a wallet email address (can differ from your store email) ![Wallet page when account does not have a wallet created.](https://1152203580-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LuI8PwvsHA79mTA-7bh%2Fuploads%2FsRD931coA5rFgb2vTdMd%2FScreenshot%202024-07-31%20at%2016.33.19.png?alt=media\&token=c100ab24-27b7-46cb-bfe3-fd64df2e3430) You’ll be prompted to enter your personal information: * Use your **legal name and address** * Do **not** use autofill—enter data manually to avoid errors ![Wallet personal information page](https://1152203580-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LuI8PwvsHA79mTA-7bh%2Fuploads%2FApyPpOVGIszzcBblNcqI%2FScreenshot%202024-07-31%20at%2016.35.46.png?alt=media\&token=ee324fcf-fafa-4f5a-b5e4-80bdc40b58c7) > This information is used for ID verification and account recovery. *** ### Adding a Payout Method After setting up your wallet: 1. Select your **region**, **currency**, and **payout method** 2. Available payout options vary by region 3. PayPal accounts can only be used with **one Tebex Wallet** ![Selecting region, currency and method.](https://1152203580-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LuI8PwvsHA79mTA-7bh%2Fuploads%2F6vrXVayLmXXEueIIFkBs%2FScreenshot%202024-07-31%20at%2016.37.45.png?alt=media\&token=c3a4131c-2543-4aa0-bbe9-25b7682ade9c) #### Payout Timelines & Recommendations | Method | Estimated Time | Notes | | ----------------- | ------------------ | ------------------------------------------- | | **PayPal** | 0–2 days (fastest) | Lowest fees | | **Bank Transfer** | 2–10 business days | Speed depends on region | | **Wire Transfer** | 5–10 business days | High fees; not recommended unless necessary | *** ### Updating Your Payout Method To change your payout method: 1. Click **Update** in the Wallet section 2. Input new payout details
#### Important Rules: * Your **current method is replaced** immediately * You can update the payout method **once every 30 days per currency** * Adding a new payout method **starts a 5-day security hold** *** ### Key Wallet Rules | Rule | Description | | ---------------------------------- | ---------------------------------------------------------------------------- | | **One payout method per currency** | Adding a new method (e.g., PayPal USD) replaces the old one (e.g., Bank USD) | | **First withdrawal limit** | Max $1,000 for the first withdrawal | | **Security holds** | 5-day hold after new method added | | **One withdrawal per 24 hours** | No same-day double withdrawals allowed | | **Withdrawal reviews** | Some payouts may be reviewed for compliance (processed in \~1 business day) | *** ### Linking an Existing Wallet to a Store Already have a wallet? Here’s how to link it: 1. Log in to your wallet at [accounts.tebex.io](https://accounts.tebex.io) 2. Visit 3. Select the store you wish to link > If prompted to create a new wallet, try using an **Incognito/Private tab**—you may be logged into the wrong account. *** ### Troubleshooting & FAQs #### I’m being asked to create a wallet but I already have one. Try: * Logging out of all Tebex tabs * Re-opening the Wallet page in a **private/incognito window** * Ensuring you're logged into the correct account #### My withdrawal is under review - what now? Some transactions are reviewed for compliance. These are usually processed within 1 working day. Contact Tebex Support if delayed. #### I use Regional Pricing, what currency/currencies do I receive my funds in? Check the [How Does Settlement Work section on our Regional Pricing article.](https://docs.tebex.io/creators/tebex-control-panel/settings/checkout/regional-pricing#how-does-settlement-work) *** ### Quick Checklist | Requirement | Met? | | -------------------------------- | ---- | | Wallet created via Control Panel | ☐ | | Legal personal details entered | ☐ | | Identity verified | ☐ | | Payout method added | ☐ | | Store linked to wallet | ☐ | *** ### Need Help? If you need assistance with identity verification, payout setup or wallet linking, please [contact Tebex support](https://www.tebex.io/support-creator-form). ### Related Guides * [How Withdrawals Work](https://docs.tebex.io/creators/tebex-checkout/fund-withdrawals-and-transfers) * [Seller Protection & Compliance](https://docs.tebex.io/creators/tebex-checkout/seller-protection-and-chargebacks) * [Understanding Payout Fees](https://docs.tebex.io/creators/pricing-overview/tebex-fees-and-billing-overview/tebex-platform-fee-explained)