Wallet

Setting Up and Managing Your Tebex Wallet

Your Tebex Wallet allows you to receive and withdraw payments from your store. This guide covers how to:

  • Create your wallet

  • Add and update payout methods

  • Link stores to an existing wallet

  • Understand security rules and withdrawal timelines

Important: You’ll need to verify your identity before requesting withdrawals. ➤ Start identity verification

Academy Video

📺 Watch the Tebex Wallet Setup Guide

Creating Your Wallet

  1. Go to Payments → Wallet in your Tebex Control Panel

  2. Click Setup My Wallet

  3. Choose a wallet email address (can differ from your store email)

Wallet page when account does not have a wallet created.

You’ll be prompted to enter your personal information:

  • Use your legal name and address

  • Do not use autofill—enter data manually to avoid errors

Wallet personal information page

This information is used for ID verification and account recovery.

Adding a Payout Method

After setting up your wallet:

  1. Select your region, currency, and payout method

  2. Available payout options vary by region

  3. PayPal accounts can only be used with one Tebex Wallet

Selecting region, currency and method.

Payout Timelines & Recommendations

Method
Estimated Time
Notes

PayPal

0–2 days (fastest)

Lowest fees

Bank Transfer

2–10 business days

Speed depends on region

Wire Transfer

5–10 business days

High fees; not recommended unless necessary

Updating Your Payout Method

To change your payout method:

  1. Click Update in the Wallet section

  2. Input new payout details

Important Rules:

  • Your current method is replaced immediately

  • You can update the payout method once every 30 days per currency

  • Adding a new payout method starts a 5-day security hold

Key Wallet Rules

Rule
Description

One payout method per currency

Adding a new method (e.g., PayPal USD) replaces the old one (e.g., Bank USD)

First withdrawal limit

Max $1,000 for the first withdrawal

Security holds

5-day hold after new method added

One withdrawal per 24 hours

No same-day double withdrawals allowed

Withdrawal reviews

Some payouts may be reviewed for compliance (processed in ~1 business day)

Linking an Existing Wallet to a Store

Already have a wallet? Here’s how to link it:

  1. Log in to your wallet at accounts.tebex.io

  2. Visit https://creator.tebex.io/wallet

  3. Select the store you wish to link

If prompted to create a new wallet, try using an Incognito/Private tab—you may be logged into the wrong account.

Troubleshooting & FAQs

I’m being asked to create a wallet but I already have one.

Try:

  • Logging out of all Tebex tabs

  • Re-opening the Wallet page in a private/incognito window

  • Ensuring you're logged into the correct account

My withdrawal is under review—what now?

Some transactions are reviewed for compliance. These are usually processed within 1 working day. Contact Tebex Support if delayed.

Quick Checklist

Requirement
Met?

Wallet created via Control Panel

☐

Legal personal details entered

☐

Identity verified

☐

Payout method added

☐

Store linked to wallet

☐

Need Help?

If you need assistance with identity verification, payout setup, or wallet linking, please contact Tebex support

Related Guides

PreviousPaysafecardNextWallet Restrictions - Deposits & Locks

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