# Wallet Your **Tebex Wallet** allows you to receive and withdraw payments from your store. This guide covers how to: * Create your wallet * Add and update payout methods * Link stores to an existing wallet * Understand security rules and withdrawal timelines > **Important:** You’ll need to verify your identity before requesting withdrawals.\ > ➤ [Start identity verification](https://accounts.tebex.io/profile) *** ### Academy Video 📺 **Watch the Tebex Wallet Setup Guide** {% embed url="" %} *** ### Creating Your Wallet 1. Go to **Payments → Wallet** in your Tebex Control Panel 2. Click **Setup My Wallet** 3. Choose a wallet email address (can differ from your store email) ![Wallet page when account does not have a wallet created.](/files/OoIWnLa0gc9kEXd4Kw0H) You’ll be prompted to enter your personal information: * Use your **legal name and address** * Do **not** use autofill—enter data manually to avoid errors ![Wallet personal information page](/files/GPUULmv6oVZRf4tyTTFe) > This information is used for ID verification and account recovery. *** ### Adding a Payout Method After setting up your wallet: 1. Select your **region**, **currency**, and **payout method** 2. Available payout options vary by region 3. PayPal accounts can only be used with **one Tebex Wallet** ![Selecting region, currency and method.](/files/kjtuZahxZBOCiZzEyOHp) #### Payout Timelines & Recommendations | Method | Estimated Time | Notes | | ----------------- | ------------------ | ------------------------------------------- | | **PayPal** | 0–2 days (fastest) | Lowest fees | | **Bank Transfer** | 2–10 business days | Speed depends on region | | **Wire Transfer** | 5–10 business days | High fees; not recommended unless necessary | *** ### Updating Your Payout Method To change your payout method: 1. Click **Update** in the Wallet section 2. Input new payout details
#### Important Rules: * Your **current method is replaced** immediately * You can update the payout method **once every 30 days per currency** * Adding a new payout method **starts a 5-day security hold** *** ### Key Wallet Rules | Rule | Description | | ---------------------------------- | ---------------------------------------------------------------------------- | | **One payout method per currency** | Adding a new method (e.g., PayPal USD) replaces the old one (e.g., Bank USD) | | **First withdrawal limit** | Max $1,000 for the first withdrawal | | **Security holds** | 5-day hold after new method added | | **One withdrawal per 24 hours** | No same-day double withdrawals allowed | | **Withdrawal reviews** | Some payouts may be reviewed for compliance (processed in \~1 business day) | *** ### Linking an Existing Wallet to a Store Already have a wallet? Here’s how to link it: 1. Log in to your wallet at [accounts.tebex.io](https://accounts.tebex.io) 2. Visit 3. Select the store you wish to link > If prompted to create a new wallet, try using an **Incognito/Private tab**—you may be logged into the wrong account. *** ### Troubleshooting & FAQs #### I’m being asked to create a wallet but I already have one. Try: * Logging out of all Tebex tabs * Re-opening the Wallet page in a **private/incognito window** * Ensuring you're logged into the correct account #### My withdrawal is under review - what now? Some transactions are reviewed for compliance. These are usually processed within 1 working day. Contact Tebex Support if delayed. #### I use Regional Pricing, what currency/currencies do I receive my funds in? Check the [How Does Settlement Work section on our Regional Pricing article.](https://docs.tebex.io/creators/tebex-control-panel/settings/checkout/regional-pricing#how-does-settlement-work) *** ### Quick Checklist | Requirement | Met? | | -------------------------------- | ---- | | Wallet created via Control Panel | ☐ | | Legal personal details entered | ☐ | | Identity verified | ☐ | | Payout method added | ☐ | | Store linked to wallet | ☐ | *** ### Need Help? If you need assistance with identity verification, payout setup or wallet linking, please [contact Tebex support](https://www.tebex.io/support-creator-form). ### Related Guides * [How Withdrawals Work](https://docs.tebex.io/creators/tebex-checkout/fund-withdrawals-and-transfers) * [Seller Protection & Compliance](https://docs.tebex.io/creators/tebex-checkout/seller-protection-and-chargebacks) * [Understanding Payout Fees](https://docs.tebex.io/creators/pricing-overview/tebex-fees-and-billing-overview/tebex-platform-fee-explained) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.tebex.io/creators/tebex-checkout/wallet.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.