Identity Verification for Tebex Store Onboarding

At Tebex, the safety and trustworthiness of our community are our top priorities. We've integrated Onfido, a leading identity verification provider to enhance security during the store onboarding process. Onfido helps us securely verify the identities of store creators, ensuring compliance with industry standards and safeguarding against fraud.

To complete verification, you must be 18 or older. If you're under 18, a parent or guardian will need to set up the account and wallet, including completing ID verification. Once you turn 18, you can reach out to Tebex to transfer the account into your name with your own ID.

Your ID must be valid and must not be expired.

Why is Onfido Important for Tebex?

• Fraud Prevention: Onfido helps Tebex identify and block fraudulent activity, ensuring only verified individuals can operate stores on our platform.

• Trust and Security: Verifying identities creates a safer space for content creators and buyers, and fosters trust within the Tebex community.

How Onfido Works in the Tebex Onboarding Process:

1. Complete ID Verification: During onboarding, you will be prompted to complete identity verification with Onfido.

2. Accept the terms and conditions.

3. Scan the QR code with your phone to continue.

4. ID Submission: Upload a government-issued ID (passport, driving license, or ID card) via the Onfido platform.

5. Selfie Submission: Next, take a live selfie. Onfido will compare this image with your ID to ensure they match.

6. Verification: Onfido’s AI will analyse the ID and selfie, checking for fraud indicators such as tampered documents or mismatched faces.

7. Decision: After Onfido verifies your identity, the Tebex team will review your submitted store application. ID verification must be completed and approved before processing the store application.

8. If you require assistance completing ID verification, please get in touch with [e-mail]

FAQs:

1. "I'm under 18. Can I create a Tebex store?"

   No, you must be over 18 to operate a Tebex store. If you're under 18, a parent or guardian must complete the account and wallet setup, including ID verification. Once you turn 18, you can contact Tebex to transfer the account into your name and provide your ID for verification.

2. What types of IDs are accepted? We accept passports, driving licenses, and national identity cards.

3. How long does the verification process take? Onfido typically completes the verification in a few minutes. However, verification may not happen automatically in some cases. If this is the case for you, please contact our Content & Safety team.

4. What happens if my verification fails? If your verification requires further review, please get in touch with [e-mail]

5. Is my personal data secure? Yes, Onfido complies with global data protection standards, ensuring your personal information is secure and only used for identity verification.