Fraud Analysis

We have state-of-the-art technology to prevent fraud across Tebex. Sometimes, you might find that we've declined a transaction or that we're not letting specific customers complete the checkout process - this can be considered normal.

If a customer's payment is being denied due to suspected fraud, please don't disclose this to them - instead just let them know their payment is declining.

As a Merchant of Record, we want to keep ourselves, our Creators and our Customers safe.

If a customer's payment is being declined due to suspected fraud, there's a few basic troubleshooting steps you can give to the customer:

• If they're using a VPN, disable this and try the payment again.

• Try using a different payment method, if they can.

• Try using a different device to complete the payment, if they can.

If these options don't work, or you believe a purchase is being declined falsely, please advise the customer to contact our Buyer Support Team directly - you can give them this link; we'll assist from there! If the customer has a Transaction ID or if they're getting a specific error message, they should include this when contacting us.