Payment Exports
Payment Exports help you take your payment statistics outside of Tebex for use in external applications and for analytical purposes.
Payment Exports allow you to request a spreadsheet (CSV) of your payment information. You can either request a Payment Export for all payments on your store 'from the beginning of time' or you can filter down and then request an export, only the filtered payments will be included in the export.
Requesting a Payment Export
To start, sign-in to your Control Panel - make sure you're logged into the store you'd like to request an export for. You can see all the stores on your account here. When you're logged in, head over to the Payments Page and if you'd like to do so, filter down the payments you'd like to include in your export. If you'd like all payments to be included, you don't need to filter down.
Once the payments you'd like to export are displaying, we can request the export. To do this, click the 'Export' button in the top-right as shown below:
You'll then be warned that you're about to request an export, press 'Export' again to continue.
Now, for security, you will have been sent a code to your registered email. To continue, copy and paste the code you receive into the box on the page that is displaying.
Viewing a Payment Export
Once you've done the above, the export should now be processing and you should've been taken to a list of your Payment Exports. You might need to wait a few moments and refresh the page (linked above) to see the export you just requested. Just so you know, you'll also receive an email when the export is ready and the owner of the store (if you're using a Team Account) will be alerted that an export has been requested.
If after 5 minutes you do not see your requested Payment Export, it's likely that the dataset you requested us to export was too large! Please filter down (you can do this by date to eliminate older payments) the payments you're requesting to be exported and try requesting a new export.
To filter down by date, use the 'After Date' and 'Before Date' filters to specify a date range, as shown below (click the image to enlarge):
If for some reason you need the exact data set you're requesting and you're having trouble exporting the data in question, contact Creator Support.
To download the export in question, click 'Download' from the exports list as show. You can also delete any exports if you wish by clicking the 'Delete' next to the export you wish to remove.
I'm having trouble matching up my payment export statistics to my dashboard / statistics pages - why?
The answer is likely time zone related as payment exports are in UTC, please see here for a full answer.
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