Recurring Payments

Managing Recurring Payments on Your Tebex Store

The Recurring Payments page in your Tebex Control Panel gives you all the tools needed to manage customer subscriptions on your store. This includes access to details such as:

• Customer name and email address

• Subscription package name

• Recurring payment amount

• Next billing date

• Subscription status

This article provides an overview of how recurring subscriptions work, key subscription statuses, and answers to frequently asked questions from creators and customers.

---

Subscription Statuses Explained

Each recurring subscription can have one of the following statuses:

Status	Description
Active	The subscription is active and will automatically renew at the next billing date.
Ending	The subscription remains active but will not renew due to a customer-initiated cancellation.
Cancelled	The subscription has been terminated by the customer and is no longer active.
Expired	The subscription has ended due to unsuccessful payment attempts.

If a customer provides a cancellation reason, it will appear when viewing the subscription entry on the Recurring Payments page.

Subscriptions Best Practices

Frequently Asked Questions

How often can I charge customers?

Monthly subscriptions are the most popular and generally work best. However, you can adjust the billing interval when creating or editing a package. This can be configured under Pricing → Charge Customer Every...

---

When will customers be charged?

Upon subscription activation, customers receive an email confirming their subscription and stating the next billing date. As the creator, you can view the next billing date under Recurring Payments by searching for the subscription and selecting View.

---

How can customers cancel or manage their subscriptions?

Customers can use the Tebex Payment History Portal to manage or cancel their active subscriptions and view their full payment history. Subscriptions can be cancelled at any time.

---

Can I manually charge customers outside their billing schedule?

No. Manual charges between scheduled billing intervals are not supported.

---

Why haven't I received a subscription payment?

This may occur if a payment attempt has failed. Tebex retries failed payments up to three times, with reminder emails sent to the customer. A short grace period is also applied before the subscription is cancelled. If all attempts fail, the subscription ends, and no further payments will be collected.

---

Which payment gateways support recurring subscriptions?

Currently, the following gateways support recurring payments:

• PayPal

• Credit/Debit Cards

• CashApp

Support for additional gateways may be added in the future.

---

Can I sell a package as both a one-time purchase and a subscription?

Yes. When editing or creating a package, enable Allow one-off charge & recurring subscription under the Pricing section. Note that both options will use the same price—separate pricing for one-time vs. subscription is not currently supported.

---

Will customers be notified before a renewal payment?

Yes. Customers receive an email notification approximately three days before the next subscription charge is due.

---

Can I offer a free trial?

Tebex does not currently offer native support for free trials. However, you can simulate a free trial by issuing a:

• Gift card or

• Coupon code covering the full first billing period.

If you want to collect payment details during the trial, you can discount the first payment (via coupon/gift card) instead of covering the full amount. This ensures that the system can automatically process future payments if the customer chooses to continue.

Can I update the price of a subscription for existing customers?

Tebex does not currently support automatic price changes for existing subscriptions. Any pricing updates will apply only to new subscriptions. Existing customers must cancel and resubscribe to receive updated pricing.