Recurring Payments
In your Control Panel, the Recurring Payments page provides all the details you need to manage all your customer's subscriptions to packages on your Tebex Store. This includes access to details such as the customer's name, email address, selected subscription package, the recurring payment amount, next billing date and subscription status.
This article goes into some of the details you and your customers might find useful around managing recurring payment/subscriptions with Tebex and exactly how they work.
Recurring Payment Statuses
The different statuses of a recurring payment confusing at first, but they're relatively simple.
Active - The subscription is active and the customer will be charged the subscription amount at the next billing date.
Ending - The subscription is still active, but will not renew due to a customer cancellation.
Cancelled - The subscription has ended because of a customer cancellation.
Expired - The subscription has ended due to non-payment.
🎓 Academy Guide - Subscriptions Best Practices
Our guide on how to make the most of subscriptions on Tebex, with insights from Pedro - leader of our Creator Success Team.
FAQ
How often can I charge customers?
Monthly subscriptions tend to be the most popular and work best, but you can charge customers more or less often if you wish. You can set the subscription interval (how often the customer is charged) in the Pricing section, under the Charge Customer Every... option, when you're creating or editing a package.
When will customers be charged?
When a subscription is first started we'll send an email to the customer explaining their subscription and when the next billing date will be. You, as a Creator, can also view the next billing date within the Recurring Payments page, simply search for the subscription in question and the next billing date will appear; you can also click 'View' on the subscription entry for further information.
How can customers cancel & manage their subscriptions?
Customers can access our Payment History Portal to cancel/manage their active subscriptions and view their past payment history for all Tebex powered payments. Customers can always cancel their subscriptions at any time.
Can I charge my customer in between their subscription intervals?
No. You cannot charge customers manually outside the agreed billing period.
I've not received the money that I expect to receive from a subscription payment!
This could be because the charge has failed; we try to charge customer's payment method three times, alongside giving the customer email reminders, before cancelling a subscription. We also give a small grace period where we'll keep the subscription active while we try to collect payment. If the payment keeps failing though, we'll cancel the subscription and you won't receive further funds for that recurring payment.
What payment gateways support recurring subscriptions?
Only specific gateways support recurring payments right now, these are currently PayPal, Credit/Debit Cards and CashApp.
Can I sell a package on both a one-off basis and on a subscription at the same time?
Yes! Choose the 'Allow one off charge & recurring subscription' option in the Pricing section when creating or editing a package. You cannot set both a one-off price and a seperate subscription price though; this just gives an option to those customers who wish to purchase but do not wish to start a subscription.
Will customers be notified before a renewal payment?
Yes. Customers will be notified of their next renewal payment around three days before their payment is due to be taken.
Can I offer a free trial?
No. Sadly this isn't something we have built in support for right now, but you can give a gift-card or coupon code that's valid for the full cost of the first billing period, but we won't collect payment details so the subscription won't renew if the initial payment goes through for free.
However, if you’d like us to collect a customer’s payment details, you can either start a sale to discount the package or provide a coupon code or gift card for an amount slightly less than the full price of the first billing period. This allows us to process the initial payment and automatically charge the customer for future renewals (at the full package price) if they choose to continue their subscription.
Want us to support free trials? Make your voice heard here.
Can I update the price of a package on existing subscriptions?
No. If you update the price on an existing subscription package, that new price will only affect new subscriptions.
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