Subdomain & Custom Domain

Please note that you will need to be on a Tebex Plus Plan to use a custom domain and letting your Plus Plan Expire will cause your Custom Domain to no longer work.

When you first create a webstore it will be accessible from a .tebex.io subdomain. For example your webstore address might look like http://example.tebex.io.

Changing Your Subdomain

1. Go to Webstore > Domain.

2. Enter your Subdomain in the subdomain configuration box.

3. Click Save.

What If The Subdomain I Want To Use Is Taken?

If you're attempting to use a subdomain which has already been used by another store we unfortunately cannot make this subdomain available to you (Even if it seems like its inactive). We have automated systems in place which automatically release subdomains to the public which have been inactive for over a year.

Can I Lose My Subdomain?

If your store is inactive, and by this we mean your store has not taken a single payment in a period of 1 year, your subdomain may be claimed by another store. If this occurs, unfortunately, you cannot claim this subdomain back, and you must use an alternative. Please note, that this only occurs on stores on the free plan. Stores on a paid plan, cannot have their subdomain claimed due to inactivity.

Why Can't I Use a Buycraft Subdomain?

We changed our company name and branding some years ago, and while we're often still known by people as Buycraft, this is no longer our branding. New stores will be set to the tebex.io subdomain, and we cannot change this to Buycraft upon request, so please do not request this of us.

Custom Domain Help Video

Watch our YouTube video for a step-by-step guide on how to set up your custom domain.

Using A Custom Domain Name

If you'd like to use your own domain name such as store.example.com you can read our helpful guide below to get started. Please ensure that you own a domain name before starting this guide, if you do not own a domain name you can purchase one from a domain registrar such as GoDaddy or Namecheap.

Configuring Your Custom Domain In The Tebex Control Panel

1. Go to Webstore > Domain.

2. Click Setup in the domain configuration box.

3. In the popup you should enter the custom domain that you'd like to use, for example store.example.com.

4. Copy the DNS record provided (it will be in the format of xxxxxxx.webstore.tebex.io) and save this for later.

5. Create a CNAME record of your custom domain pointing to the previously copied DNS record from above. Please see below for help on how to create this CNAME record and do not proceed with the next step until you've created your CNAME record.

6. Click Setup.

Creating The DNS Record On Your Domain Name

In the previous setup steps you have told Tebex Store which custom domain you would like to use. You now need to create the DNS records within your domain name to link it to the Tebex Platform. Below are multiple examples on how to do this with popular domain registrars, but the instructions should remain similar if you are using an alternative DNS provider. If you are confused at how to create DNS records for your domain name you should contact your domain registrar for more information.

How To Create The DNS Record Within CloudFlare DNS

1. Login to CloudFlare

2. Go to the DNS tab and scroll down to your DNS records.

3. In the box where you can add a new record, select CNAME from the dropdown list on the left. Then, in the name field, enter store (or whatever the first part of your custom domain is).

4. In the next field labeled Domain Name enter your provided DNS record when setting up your custom domain name (it will be in the format of xxxxxx.webstore.tebex.io)

5. Disable the orange cloud - it is very important you do this.

6. Click Add Record.

7. Wait a few minutes and attempt to access your store with your newly created custom domain name. If you can access your store, everything is setup!

An example of how it should look in CloudFlare is listed in the image below:​

We highly recommend disabling CNAME flattening as this can cause issues with the custom domain checker not being able to find your custom domain.

For more information regarding CNAME Flattening

Cloudflare CNAME Cross-User Banned Error

If you're using Cloudflare as your domain registrar / DNS provider, you could run into an issue that looks a little something like below:

This could be caused by a few different reasons:

• Your Tebex Plus Plan has expired, even if temporarily, and your custom domain was disabled.

• Your DNS Settings are not set correctly (please see above instructions regarding setting up DNS with Cloudflare for your Tebex Store).

You can resolve this by:

1. Fixing any Plus Plan billing issues (including by re-subscribing to Tebex Plus, if you need to) here on our Billing Page.

2. Fully remove your custom domain name from the Control Panel, here.

3. Fully remove any Tebex-Store related DNS entries from your Cloudflare Control Panel and wait 10 minutes for propagation.

4. Re-add the relevant DNS entries to your Cloudflare Control Panel and wait another 10 minutes for propagation; you'll find the instructions above.

If you're still having issues after having run through these steps, please contact Creator Support.

How To Create The DNS Record Within Namecheap

1. Login to Namecheap.

2. Go to the Domain List from the sidebar panel.

3. Click Manage on the domain you wish to edit.

4. Click the Advanced DNS tab.

5. Click Add New Record and select CNAME Record within the Type dropdown.

6. In the Host field enter store (or whatever the first part of your custom domain is).

7. In the Value field enter your provided DNS record when setting up your custom domain name (it will be in the format of xxxxxx.webstore.tebex.io).

8. Click Add New Record.

9. Wait a few minutes and attempt to access your store with your newly created custom domain name. If you can access your store, everything is setup!

An example of how it should look in Namecheap is listed in the image below:​

How To Create The DNS Record Within Godaddy

1. Login to your GoDaddy Domain Portfolio.

2. Select the Domain you wish to edit.

3. Select the DNS & DNS Records Tab.

4. Click Add New Record and select CNAME Record within the Type menu.

5. In the Host field enter store (or whatever the first part of your custom domain is).

6. In the Value field enter your provided DNS record when setting up your custom domain name (it will be in the format of xxxxxx.webstore.tebex.io).

7. Select Save to add your new CNAME Record.

8. Wait a few minutes and attempt to access your store with your newly created custom domain name. If you can access your store, everything is setup!

How To Create The DNS Record Within Domain.com

1. Login to your Domain.com Dashboard.

2. Select the Domain you wish to edit and click Manage.

3. On the left sidebar, click on DNS & Nameservers.

4. On the DNS & Nameservers page, select the DNS Records tab.

5. Click the blue + button icon that says Add DNS Record.

6. In the Name field enter store (or whatever the first part of your custom domain is).

7. In the Type field select CNAME from the dropdown menu.

8. In the Content field enter your provided DNS record when setting up your custom domain name (it will be in the format of xxxxxx.webstore.tebex.io).

9. Click Add DNS.

10. Wait a few minutes and attempt to access your store with your newly created custom domain name. If you can access your store, everything is setup!

How To Create The DNS Record Within Hostgator

1. Login to your Hostgator cPanel.

2. Locate the Domains section, then click Zone Editor.

3. Select the Domain you wish to edit and the + CNAME Record button.

4. In the Name field enter store (or whatever the first part of your custom domain is).

5. In the CNAME field enter your provided DNS record when setting up your custom domain name (it will be in the format of xxxxxx.webstore.tebex.io).

6. Click Add A CNAME Record Button.

7. Wait a few minutes and attempt to access your store with your newly created custom domain name. If you can access your store, everything is setup!

How To Create The DNS Record Within Bluehost

1. Log into your Bluehost Account.

2. Click the Domains tab, then click Zone Editor.

3. Select the Domain you wish to edit from the drop-down box.

4. Click Add DNS Record.

5. In the Host field enter store (or whatever the first part of your custom domain is).

6. Select CNAME Record within the Type dropdown menu.

7. In the Points To field enter your provided DNS record when setting up your custom domain name (it will be in the format of xxxxxx.webstore.tebex.io).

8. Click Add Record Button.

9. Wait a few minutes and attempt to access your store with your newly created custom domain name. If you can access your store, everything is setup!

How To Create The DNS Record Within Dreamhost

1. Log into your Dreamhost Account.

2. Locate the Manage Websites section.

3. On the domain you wish to edit, click the 'vertical 3 dots' button and select DNS Settings.

4. Click Add Record Button.

5. In the Host field enter store (or whatever the first part of your custom domain is).

6. In the Points To field enter your provided DNS record when setting up your custom domain name (it will be in the format of xxxxxx.webstore.tebex.io).

7. Click Add Record button to save.

8. Wait a few minutes and attempt to access your store with your newly created custom domain name. If you can access your store, everything is setup!