Subdomain & Custom Domain

When you first create a webstore it will be accessible from a (or a subdomain. For example your webstore address might look like

Changing Your Subdomain

  1. Go to Webstore > Domain.

  2. Select Subdomain on the left hand side of the page.

  3. Change your subdomain on the right hand side of the page.

  4. Select if you want to use a or domain name.

  5. Click Update.

What If The Subdomain I Want To Use Is Taken?

If you're attempting to use a subdomain which has already been used by another store we unfortunately cannot make this subdomain available to you (Even if it seems like its inactive). We have automated systems in place which automatically release subdomains to the public which have been inactive for over a year.

Using A Custom Domain Name

If you'd like to use your own domain name such as you can read our helpful guide below to get started. Please ensure that you own a domain name before starting this guide, if you do not own a domain name you can purchase one from a domain registrar such as GoDaddy or Namecheap.

Configuring Your Custom Domain In The Tebex Control Panel

  1. Go to Webstore > Domain.

  2. Select the Custom Domain Name checkbox on the left hand side of the page.

  3. On the right hand side enter the custom domain name that you want to use. For example

  4. Click Update.

Once you have completed the steps above you can now move on to the next step. Please note that your webstore will be unavailable until you complete the next steps.

Creating The DNS Record On Your Domain Name

In the previous setup steps you have told Tebex Store which custom domain you would like to use. You now need to create the DNS records within your domain name to link it to the Tebex Platform. Below is an example of how to do this via CloudFlare DNS but the instructions should remain similar if you are using an alternative DNS provider. If you are confused at how to create DNS records for your domain name you should contact your domain registrar for more information.

How To Create The DNS Record Within CloudFlare DNS

  1. Login to CloudFlare

  2. Go to the DNS tab and scroll down to your DNS records.

  3. In the box where you can add a new record, select CNAME from the dropdown list on the left. Then, in the name field, enter store (or whatever the first part of your custom domain is).

  4. In the next field labeled Domain Name enter your full subdomain such as or (Whichever you currently use to access your store).

  5. Disable the orange cloud - it is very important you do this.

  6. Click Add Record.

  7. Wait a few minutes and attempt to access your store with your newly created custom domain name. If you can access your store, everything is setup!

An example of how it should look in CloudFlare is listed in the image below:​