FAQ
The secret key is used to link one of our official plugins with your game server so your customers can receive the packages they have purchased.
If you haven't already created a game server you can do so by heading over to the game servers page of your control panel.
After you have created your game server, click edit, and then you will see your secret key. For security purposes we don't display your full secret key, however, you can view it by clicking "Show Secret Key".
No, premium templates are store specific and are non-transferable and non-refundable. However, premium templates are a great "plug-and-go" option for stores and give you a nice base for which to customise your store. Unfortunately, we are not able to recommend designers to you, but there are many around who would be able to help with customising your store further.
You will need to use the FiveM store type only - this is due to our partnership with CFX. Please make sure you are using the correct store type to avoid any disruption to your store at a later date.
Tebex Checkout is the absolute best option for your chargeback protection. You can read more here or check our Checkout FAQ here.
The standalone gateways that we provide on legacy Tebex (this means not the Tebex Checkout platform) do not provide automatic dispute responses, and as such you will need to collect your own evidence and provide this in a response to the payment provider.
This is unfortunately not possible. Please ensure that you have selected the correct store type for your game server to prevent the need of re-making your store on the correct type later on.
If you do need to create a new store, and but you have already paid for your subscription, please contact us and we'll happily credit your new store with your remaining subscription time.
Unfortunately, this isn't possible - apologies if this causes inconvenience, however, this will likely never be possible.
You should enable the 'Cumulative packages' option in your category settings. This setting will calculate the difference in price for you so you don't need to manually configure a ranking system.
Yes, but this is only for legacy Tebex stores, and you can do this here. The spending limit is per customer.
Unfortunately, this is a deprecated feature that we no longer support. Custom gateways can be unreliable, causing issues for your store for which Tebex support cannot assist you. We would recommend you try to use one of our existing third party gateways such as Stripe or PayPal or consider Tebex Checkout as a solution.
You should look at creating a manual payment - avoid making real transactions to test your commands. You can find instructions here.
Yes, you can. You can pay for one-off purchases for your plan if you are on Plus, Premium, or Ultimate. The purchases take effect immediately and are for the entire duration of the plan, and as such are non-refundable.
There is a slight difference between the legacy platform and Tebex Checkout to take into account with subscriptions.
When your customer subscribes to your store, they will receive two emails. One email will be their sales receipt, and the other email will be information about their subscription to your store. Inside this information email is a link to cancel the subscription. Each time the subscription renews, the customer will receive a new email that includes a cancellation link. Your customer will need to keep hold of this so they can easily manage their subscription. Alternatively, you as the store owner or the customer can cancel the subscription from within your payment provider account (not within Tebex).
For Tebex Checkout stores only, Tebex can also manage and cancel the subscription on the behalf of the customer if they get in touch through our contact form.
Simply head to your Preferences section under the Design tab, here.
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