FAQs
Answers to questions which are frequently asked by our customers.
Table of Contents
Account & Subscription
Store Configuration
Store Operations
Customer Payments
Compliance & Eligibility
Technical Issues
Product Management
Support & Legal
Miscellaneous
1. Account & Subscription
How can I cancel my subscription?
Log in at https://server.tebex.io, go to Plans, and click Downgrade under the Starter Plan. You will not be charged again.
Can I pay without a subscription?
Yes. On the Plus Plan, you can pre-pay for a fixed period. Refunds are not available for unused time.
Will I be charged automatically after the free trial?
No, you are downgraded to the free Starter Plan unless you upgrade manually.
How do I cancel my free trial?
This is not possible. Free trials run their full duration.
My subscription payment failed. What should I do?
Tebex retries payment up to 3 times. If all fail, your plan will be downgraded. You can resubscribe manually.
Can I get a discount?
Yes, if you pre-pay in bulk. You can save up to 20%. No refunds are given for prepaid time.
How do I rename my store?
Visit the Webstore section in your dashboard: https://server.tebex.io/webstore
Are subscription plans account-wide?
No, they are store-specific.
How can I change my account details?
Go to Security Settings. For wallet details, contact Creator Support.
2. Store Configuration
Can I change my store type after setup?
Generally, no. If necessary, contact support to transfer any remaining subscription time.
Can I export my entire store?
No, full exports are not supported.
Are Premium Templates account-wide?
No, they are store-specific and non-transferable.
Can I use Buycraft as my subdomain?
No. Buycraft has been rebranded to Tebex.
3. Store Operations
How do I write commands?
Refer to the official guide. Tebex does not provide help writing game-specific commands.
Can I delete pending commands?
No, but you can enable automatic expiry intervals at Game Servers.
Where can I edit my terms and conditions?
Tebex Checkout stores cannot modify default T&Cs. Create a custom page for additional terms.
Can I copy a template?
Yes. Go to Templates and select a base to start editing.
Can I add team accounts?
Yes. No hard limit. Available on Plus (Checkout) or Ultimate (Legacy) plans.
What plugins are shown on the download page?
Only plugins relevant to your selected store type.
4. Customer Payments
How can I test product commands?
Create a manual payment—never test with real money. Instructions here.
How can a customer cancel their subscription?
Through the cancellation link in the subscription email or via self-service.
Where can my customer view their purchase history?
Via the self-service tool.
What happens if I input the wrong PayPal email?
If invalid, PayPal will bounce it back in 30 days. If valid, the funds are sent and Tebex cannot recover them.
5. Compliance & Eligibility
How old must I be to open a store?
You must have full legal capacity (usually 18+). Otherwise, a parent/guardian must register on your behalf.
Is my store eligible for the affiliate program?
Only for server hosts or platforms. Not applicable to individual game servers.
Can Tebex give legal or tax advice?
No. You must consult a professional locally.
6. Technical Issues
Discord bot isn’t executing commands.
Ensure it has the highest role in your server.
I lost access to my 2FA email/phone.
Contact [email protected].
Console spam on Minecraft Java?
Set verbose = false in your Tebex config file.
Invalid Purchase Type error?
Ensure you're using the correct package/product settings and supported payment type.
7. Product Management
How can I sell scripts/mods for FiveM?
Use the FiveM store type only. Read Cfx.re rules and the delivery guide.
Can I change store type later?
Usually not. Double-check your setup before creation.
How do I enable upgrades?
Use Cumulative Packages in your category settings.
Why can’t my package be gifted?
Subscriptions cannot be gifted.
8. Support & Legal
How will customer service be handled?
Tebex may ask you to respond to customer inquiries. Use your Support Email for visibility. Tebex may step in if no response is provided.
How do I report a store for misconduct or stolen content?
Send evidence or a completed DMCA form to [email protected].
Can Tebex cancel subscriptions for customers?
Yes, for Checkout stores only. Direct customers to the contact form.
9. Miscellaneous
How do I suggest a feature?
Send ideas via feedback channels. Not all will be implemented, but all are considered.
How can I use Tebex with Geyser?
Supported on Minecraft Offline store types only. Use {username} instead of UUID.
I want to delete manual payments.
Only manual payments can be deleted. Real customer transactions cannot.
Why does pricing vary per customer?
VAT and local taxes are applied depending on the user’s location, as required by law.
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