Fees

Find out about the most common fees of Tebex Checkout

Stores that use Checkout have one optional plan called Plus, which is £12.49 a month. You're still able to use the Starter plan which doesn't have a monthly cost - great if you're just getting started as there are no revenue restrictions at all! There is a platform fee which varies depending on the game, and a gateway fee assessed by the payment method provider - for PayPal & Credit Cards this is an industry low of 2.49%, and all the other fees can be found here. To find out more about Checkout, you can head to our FAQ here. Listed below is some useful information about other fees that may be charged during the use of Checkout.

Platform Fee

Our Platform Fee for most games is usually around 5% (but can be more depending on your game type, you can check specific pricing for the game you want to use Tebex with here). The fee goes towards developing Tebex further and powers many of the features that make Tebex better than our competitors; like industry leading chargeback insurance, fast payout times and many more.

The Platform Fee is taken from the whole amount of a transaction, before any sales tax and fees are taken away. Here's an example:

A customer pays USD $23.99 for a package on a FiveM type store (with a total 15% Platform Fee) - this means that of this transaction, the platform fee would be USD $3.60 (we've rounded up, for all you math-masters out there!).

Chargebacks

If your payments are covered by Seller Protection, we won't charge you any additional fees or take the money away from you. We will fight the chargeback on your behalf, and if we lose, you'll still keep all your hard-earned money. We call this our Seller Protection, and it's specifically designed to ensure you don't have to worry about any unexpected costs.

If your payments are not covered by Seller Protection, then a fee is charged to you for each chargeback that you receive. This is normally around $20 USD. If a payment not covered by Seller Protection is charged back, the funds are removed from your wallet while the payment is disputed. If the chargeback is lost, the disputed funds are not returned to you.

Please see our Seller Protection terms to ensure you are doing everything you should be doing to remain covered.

Refunds

If you refund a payment, the refund gateway fee will be charged to you. For example, if the gateway fee is 0.20 cents, then on a refunded payment, you will be charged 20 cents for the initial payment and then 20 cents for the refund, for a total of 40 cents.

Creator Codes

Transactions that use a creator code will be subject to an additional 1% fee to cover the cost of handling the payouts to your creators for you.

Withdrawals

When withdrawing funds out of your wallet there may be a one-off fee charged depending on your withdrawal method, country, or currency. If you withdraw via a different currency than the currency to which your wallet is set you will be charged a 2.00% foreign exchange fee.

PayPal

Unlike other payment platforms, you are not charged any additional percentage by PayPal when requesting a withdrawal. The low fixed fees for withdrawing via PayPal are listed below:

Fee	Applicable When Withdrawing In
0.50 CAD	Canadian Dollars
0.50 USD	United States Dollars
0.25 GBP	Great British Pounds
0.25 EUR	Euros
0.25 HKD	Hong Kong Dollars
0.50 AUD	Australian Dollars
0.50 NZD	New Zealand Dollars
0.50 SGD	Singapore Dollars
28.00 JPY	Japanese Yen

Local Bank Account

There is a one-off fixed fee per withdrawal to a Bank Account. Please note for certain countries, local bank account transfers may only be available in select currencies:

Fee	Applicable To Countries
£1.50	SEPA transfers in EUR, Gibraltar, Guernsey, Isle of Mann, Jersey, United Kingdom and United States
£3.00	Australia, Canada, Czech Republic, Denmark, Foroe Islands, Hong Kong, Hungary, Israel, Mexico, New Zealand, Norway, Poland, Singapore, Sweden
£4.50	Bangladesh, Brazil, China, Croatia, Indonesia, Malaysia, South Africa, Switzerland, Turkey, Vietnam
£5.00	Argentina, Cambodia, Colombia, India, Japan, Nigeria, Philippines, Peru, Romania, Sri Lanka, Thailand, United Arab Emirates
£12.00	Bulgaria, Jamaica

Wire Transfer

All Wire Transfers are subject to a fee of £12.00 per transfer. We recommend using a local Bank Account transfer where possible as that option is normally much cheaper.

Wire transfers are supported for the following countries:

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Côte d’Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Eswatini, Falkland Islands, Faroe Islands, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guyana, Haiti, Heard & McDonald Islands, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Romania, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, South Africa, South Georgia & South Sandwich Islands, South Korea, Spain, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, São Tomé & Príncipe, Taiwan, Tajikistan, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis & Futuna, Zambia, Åland Islands

NOTE: Please note that if a withdrawal is rejected or returned by your bank or an intermediary bank, the withdrawal fee is still charged.