Customer Lookup

You'll need Tebex Plus to use this feature, see Starter & Plus Plans.

You can examine a customer's payment history, see how much they've spent, when they were first seen, & their chargeback rate on your store as well as view whether they've been banned on any other Tebex store. Here's how:

1. To get there, from the left-sidebar click 'Customers', then 'Lookup'.

2. Enter the username, UUID, email or IP address and click 'Lookup'.

3. You'll then be directed to the available information we have about that player - look below for details on what this data means.

The first box (on the left) will show you basic customer details like:

• Their username & any associated identifiers - the customer's username for the store type you're using. For example, if you're on a Minecraft-type store, you'll see their Minecraft username and might also see their UUID.

• Their in-game skin or gravatar - for some store types, we'll show you a preview of the customer's skin if it's available, if not, we'll show a gravatar for the associated email (if the customer has set one up).

• First Seen - when the customer first visited your store.

• Cache Expires - when the customer's cache expires, this is technical information - put basically though, the customer will need to sign-in again (they'll be signed-out) when this time arrives.

The middle box will show the total amount the customer has spent on your store.

The boxes on the right will show the chargeback rate for the customer in question; this shows the percentage of the customers payments where a chargeback was filed. We'll also show how many total bans the customer has received for your Tebex store, along with others, while we can show you how many bans the customer has across Tebex we can't show you specific details; like exactly what stores the customer is banned from, for example.

At the bottom of the page, we show a list of the customer's payments received on your store only.