Customer Lookup

If you have concerns about a customer and you think they may be liable for opening a chargeback you can view their previous history across all webstores on the Tebex Platform. We never display personal data from other webstores, however, we are able to give you an idea if they are likely to open another chargeback on your webstore.

Lookup A Customer

  1. Go to Customers > Lookup.

  2. Enter the username (or ID, it depends on the game you are operating) and click Search.

  3. You'll then be directed to the available information we have about that player - look below for details on what this data means.

Customer Info

This section includes the customer's ingame name, and game identifier, such as UUID as well as the date this cache will expire.

Chargeback Rate

This is the percentage of times the customer makes a purchase across the Tebex Store Platform and then opens a chargeback. If this is high we recommend banning this customer from your webstore as they might just open a chargeback against you too.

Total Bans

This is the total amount of times a customer has been banned across all stores on the Tebex Platform. If this is also high it means that the player has a reputation for causing issues on other stores which use Tebex.


This information pertains to your store only. You are not able to view data from other stores. This section shows how much in total the customer has spent on your store. You may also view the individual payments and export all payments made by this customer.

Customer Lookup is one of the many features of Tebex Plus - Upgrade to Tebex Plus today.

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