Why We Charge a Platform Fee
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Our Platform Fee (usually 5% ) is deducted from the whole amount that the customer pays, before any other fees or taxes are taken.
The 5% Platform Fee we charge on each transaction does a lot of heavy-lifting - it allows us to invest more in our platform, which allows us to provide you with great features like:
⏱️ 7-Day Payouts - While most payment processors and gateways have 30-day payout periods, we pride ourselves on providing 7-day payouts, making it easier to manage your cash flow.
🛡️ Chargeback Protection - We understand that dealing with chargebacks/disputes creates a massive interruption in day-to-day operations. We pride ourselves in guaranteeing that if your buyer files a chargeback dispute, we will handle all the paperwork and protect you from any repercussions. Even if the buyer wins the chargeback, we will pay out of pocket for the claim. As a Tebex Creator, you will never have to pay for a chargeback.
💳 Over 120 Payment Methods - We want to make purchasing as easy as possible no matter where your customers are. Not only do we include the major payment options such as Visa, MasterCard, Discover, and PayPal, but we also include local options tailored around specific countries, such as Bancontact in Belgium, Efecty in Colombia, and iDeal in the Netherlands.
📉 Lower Gateway Fees - Each payment method has its own standard gateway fees that can differ from what we will charge Creators. We negotiate with these payment companies to ensure our fees are the lowest. For example, PayPal’s current commercial rates are 3.49% + 0.49USD. Tebex has negotiated a deal where Tebex Creators only pay 2.49% plus 0.40USD. We also negotiate the best rates for cross-border fees and currency exchange rates. We want to empower Creators to confidently sell their content worldwide, knowing they receive the best possible rates.
🧾 Taxes and Variable Applicable Taxes, or Value Added Tax (VAT) - Every time a product sells, taxes are involved. When you are selling products worldwide, the complexity only grows. Every country, state, province, and city has laws and regulations that must be fully understood to remain tax-compliant, and this is where we save the day. Since Tebex is a Merchant of Record, we bear the burden of filing with the appropriate governmental agencies based on corresponding jurisdictions.
As an example of the complexity Tebex handles on your behalf, let's look at someone purchasing your product when the buyer lives in New York City. We are responsible for reporting and paying the following:
4.5% New York City Local Tax
4% New York State Sales and Use Tax
💡 Store Revenue Recovery Features - Driving traffic to your Tebex Store is only half of the battle. How a store guides a user through purchasing is as vital as bringing users onto the site. We are constantly developing new tools to assist with optimizing transactions and the general buyer experience, including:
Upselling - Encourages a buyer to purchase a higher-tiered product or additional similar item.
Abandoned Basket Recovery - If a buyer abandons their basket without completing checkout, we have multiple options to remind and incentivize them to return and complete their purchase.
Purchase Follow-Up Emails - Automatically thank all buyers and encourage them to return to your store and buy more products.
🔁 Subscription Packages - Offer players recurring subscription plans to unlock exclusive perks, cosmetic items, or other digital benefits. Subscriptions not only increase player engagement and loyalty, but also help you build a predictable, recurring revenue stream.
🎟️ Creator Codes - We strongly believe in the power of influencers to drive traffic to your products and Creator Codes allow you to have a compensation structure available to reward their efforts. Influencers and Creators can both increase their revenue and directly access the analytics that give insights into what drives increased sales.
Finally, besides the above-mentioned items, the Tebex Platform Fee goes towards continually maintaining your infrastructure, allowing you to scale and grow without limitations. We're always listening out for feedback and suggestions,
Tebex’s vision is to empower our Creators with all the tools they need to sell and distribute their content without concerns. If you have any questions, .