Fees Overview

Here, we'll go into the fees you might run into when using Tebex to power your checkout, we'll also go into how much each one might cost and when it is charged.

Platform Fee

Our Platform Fee is 5% of the total transaction amount, except for FiveM where this is 15%.

This fee is taken away from the payment before you receive the money in your Tebex Wallet.

Our Platform Fee is charged by Tebex for facilitating your payment. This fee goes towards developing all the awesome features that we provide you with like our expansive range of payment methods, top-notch customer support, our amazing Seller Protection and much more.

For more information on why we charge a Platform Fee, check out our article on this here.

Gateway Fees

The exact Gateway Fee charged on each payment varies depending on the payment method the customer has chosen to use.

This fee is taken away from the payment before you receive the money in your Tebex Wallet.

Gateway Fees are charged by our payment method partners, while we have a full list of the fee amounts and the payment methods we support here, these fees go to the companies that provide the actual payment methods that customers use themselves like PayPal, iDeal and Klarna for example. These fees do not go to Tebex and we do not make a profit on them.

In fact, for some payment methods like PayPal, we've actually negotiated a better value rate than you'd get by accepting payments with PayPal directly - 2.49% + $0.40 (versus 3.49% + $0.49). We're always in your corner when negotiating the best rates with our payment method providers.

As a Creator, you can choose whether or not to accept certain payment methods from the Payments > Payment Methods page, so if you were to decide that the Gateway Fee for a particular payment method was too high, we leave the decision to you as to whether you'd like to continue accepting payments through that particular method, or not.

Chargebacks / Payment Disputes

Usually free, or around $20.

If you're charged, this fee is taken from the money in your Tebex Wallet when the chargeback is received.

If you're covered by our Seller Protection, which most of our Creators are, then you won't pay anything if you receive a chargeback / payment dispute on any of your payments. Additionally, we won't take away any money you gained from the transaction in question, that's our Seller Protection. We will fight any chargebacks on your behalf and even if we lose any, you won't be affected.

If we can't cover you with our Seller Protection, we'll let you know via email. When you receive a chargeback, we'll remove $20 (the chargeback fee) plus the amount of the payment in question while the chargeback is open. If the chargeback is lost, the disputed funds are not returned to you.

See Section 7 of our Creator Agreement for the terms surrounding Seller Protection - following these is the best way of ensuring you stay covered.

Refunds

The amount of the payment + the gateway fee will be charged.

This fee is taken from the money in your Tebex Wallet when the refund is issued.

If you refund a payment, the Gateway Fee will be charged to you again, in addition to the payment amount itself. For example, if you wish to refund a $5 payment and the Gateway Fee is $0.20, then you refund this payment, you will be charged $0.20 for the initial payment and then $0.20 for issuing a refund, for a total of $0.40 in Gateway Fees + the amount of the payment ($5).

Creator Codes

An additional 1% of the full payment amount.

This fee is taken away from the payment before you, or your influencers, receive the money in your Tebex Wallet(s).

This fee helps us cover the cost of handling the payouts to your influencers for you.

Withdrawals

A fee is charged per withdrawal, the exact fee depends on the withdrawal method and currency you're using, along with the country you're withdrawing to.

In addition to the below fees, if you withdraw via a different currency than the currency to which your wallet is set you will be charged a 2.00% foreign exchange fee.

If a withdrawal is rejected or returned by your bank or an intermediary bank, the withdrawal fee is still charged. Double-check to make sure all your details are correct before requesting a withdrawal.

PayPal

You will be charged a fixed fee per withdrawal, depending on the currency you are withdrawing:

Fee	Applicable When Withdrawing In
0.50 CAD	Canadian Dollars
0.50 USD	United States Dollars
0.25 GBP	Great British Pounds
0.25 EUR	Euros
0.25 HKD	Hong Kong Dollars
0.50 AUD	Australian Dollars
0.50 NZD	New Zealand Dollars
0.50 SGD	Singapore Dollars
28.00 JPY	Japanese Yen

Local Bank Account

You will be charged a fixed fee per withdrawal to a bank account, depending on the country where the bank account you're withdrawing to is based:

For certain countries, local bank account transfers may only be available in select currencies.

Fee	Applicable To Countries
£1.50	SEPA transfers in EUR, Gibraltar, Guernsey, Isle of Mann, Jersey, United Kingdom and United States
£3.00	Australia, Canada, Czech Republic, Denmark, Foroe Islands, Hong Kong, Hungary, Israel, Mexico, New Zealand, Norway, Poland, Singapore, Sweden
£4.50	Bangladesh, Brazil, China, Croatia, Indonesia, Malaysia, South Africa, Switzerland, Turkey, Vietnam
£5.00	Argentina, Cambodia, Colombia, India, Japan, Nigeria, Philippines, Peru, Romania, Sri Lanka, Thailand, United Arab Emirates
£12.00	Bulgaria, Jamaica

Wire Transfer

All Wire Transfers cost £12 per transfer. All the other options above are cheaper than a Wire Transfer, so we'd recommend using the above options if you can, as they're cheaper.

Wire Transfers are available for the following countries (deep breath...):

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Côte d’Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Eswatini, Falkland Islands, Faroe Islands, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guyana, Haiti, Heard & McDonald Islands, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Romania, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, South Africa, South Georgia & South Sandwich Islands, South Korea, Spain, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, São Tomé & Príncipe, Taiwan, Tajikistan, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis & Futuna, Zambia and the Åland Islands.

You can use CTRL+F and type the name of the country you're looking for, if that helps.