Identity Verification with Tebex
To maintain platform integrity and comply with global payment and identity standards, Tebex uses Onfido, a leading identity verification provider. This process is required for all store creators before a Tebex Store can be reviewed and approved.
Why Identity Verification Is Required
Tebex acts as the Merchant of Record, which means we are responsible for handling payments, fraud prevention, tax compliance, and dispute resolution. Verifying the identity of store creators ensures:
Fraud prevention
Platform compliance with international regulations
Safer experiences for buyers and creators
Trust and accountability across the Tebex ecosystem
Age Requirement
To complete identity verification, you must be 18 or older.
If you are under 18, a parent or guardian must:
Create the Tebex Account and Wallet
Complete identity verification on your behalf
Once you turn 18, contact Tebex to transfer the account to your name and complete verification with your own ID.
Step-by-Step: Onfido Verification Process
Start the Verification During onboarding, you’ll be prompted to begin verification using Onfido.
Accept Terms & Scan QR Code Accept the terms and scan the QR code with your phone to launch the mobile verification interface.
Submit a Valid ID Upload a valid, non-expired government-issued ID:
Passport
Driver’s license
National ID card
Submit a Live Selfie Use your device camera to capture a live selfie, which will be matched with your ID.
AI & Human Review Onfido uses AI to detect inconsistencies, fraud attempts, and tampered documents. In some cases, a manual review may follow.
Tebex Store Review Once identity verification is complete, the Tebex team will continue processing your store application.
⚠️ Verification must be completed before your store can be reviewed or approved.
Accepted Documents
Onfido accepts the following forms of government-issued ID:
Passport
Driver’s License
National Identity Card
Ensure your document is valid and not expired. Expired documents will be rejected.
Is My Personal Data Secure?
Yes. Onfido is compliant with global data protection regulations (e.g. GDPR, CCPA) and handles identity data securely. Your personal information is used solely for the purpose of verification and is not stored by Tebex beyond what is required for compliance.
Frequently Asked Questions
"I'm under 18. Can I create a Tebex Store?"
No. You must be 18+ to complete identity verification. A parent or guardian can create the account and verify their ID until you reach legal age. When you turn 18, contact Tebex to transfer ownership.
"How long does the verification take?"
Most verifications are completed within a few minutes. In some cases, Onfido may take longer to manually review your submission.
"Can I verify my identity on more than one account?"
No. You may only have one active Tebex Account. Attempting to verify multiple accounts with the same identity will result in rejection. To manage multiple stores, use Projects under your single verified account.
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