Banning & Whitelisting

Banning Customers

If you have suspicions about a customer or you would like to simply prevent them from purchasing on your webstore you can create a ban entry to do just that.

1. Go to Customers > Bans.

2. Click Create Your First Ban.

3. Enter the username of the customer you would like to ban.

4. Enter an optional IP address of the customer you would like to ban.

5. Enter a reason for this ban. This will only be shown to you and your team.

Whitelisting Customers

Tebex Checkout - Whitelisting customers will remove seller protection for any future payments. Please also note that chargebacks received without seller protection will incur a $20 USD fee per chargeback.

If a customer has been banned by Tebex Fraud protection and you would like to let them make a purchase on your webstore you can do so by adding them to your whitelist.

1. Go to Customers > Whitelist.

2. Click Create Your First Chargeback Whitelist.

3. Enter the username, IP Address or ID of the customer you wish to whitelist on your webstore.

4. Enter a note so you can remember why you whitelisted this customer. This is only shown to you and your team.