Checkout Settings

The Checkout Settings page lets you, as a Creator, manage and change various checkout-related aspects of your Tebex Store. To get there, on the Control Panel, hit 'Settings' at the bottom of the left-sidebar and then click 'Checkout'. Here's the options explained:

Customer Support Email

This is the email that we will use if we receive a customer query that needs your attention - it won't be used for billing or other emails relating to your Tebex Store - only for customer support. Your Customer Support Email does not have to match the email you use to sign-in to your Tebex Account; you can use a different email address if you wish.

Need to empower your team to answer support queries?

Check out Team Accounts.

Allow Gifting

With this enabled, customers will be shown a 'Purchase as Gift' option, allowing them to purchase packages for another customer.

Even with gifting enabled, you can choose to prevent specific packages from being purchased as a gift - you'll find this setting in the 'Gifting' section when creating or editing a package.

For some store types, like Minecraft, the way we verify usernames means that another customer could theoretically purchase using someone else's username, even with gifting disabled. We can't prevent this, so it's worth keeping in mind.

Dark Mode

If you're using a particularly dark template, you can enable Dark Mode to turn your Tebex Checkout pages (the pages where your customer makes their payment) from 'pearly white', to darker than a howl in the moonlight, to better fit with your store's branding.

Sales Tax Mode

You get to choose whether Sales Tax is included in the package price (this is the norm outside of America) or whether it should be excluded from the package price and added on at checkout instead (this is the norm in America).

This does not change whether Sales Tax has to be paid or not, it just changes where it is displayed - all payments taken are subject to the relevant Sales Tax rules for the physical location where the payment was made.

Inclusive Pricing

This is less for the customer to calculate pricing-wise - it's “what you see, is what you get” pricing, but this option can affect your earnings as you’re effectively making products less expensive by including the tax already within the package.

Exclusive Pricing

You'd get more earnings per product sold, but this may surprise prospective customers by potentially significantly increasing the price of any given product dependent on the Sales Tax rules where the customer is physically located.

Just So You Know...

Exclusive Pricing has the potential to reduce completed transactions and increase cart abandonment.

For more information regarding Sales Tax, please see our article on this here.

Test Mode

This option enables Test Mode on your Tebex Store, this allows you to complete the checkout process without providing any payment details and is a great way of testing the checkout process and package delivery.

Need help testing your packages?

See our How To Test A Package article here.

Remove Test Payments

When you're finished using Test Mode you can click 'Remove' here to delete all the test payments present in your payments list; note that this won't undo any deliverable actions.

Remember to disable Test Mode before launching your Tebex store, otherwise your customers won't be charged at checkout.