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  • Introducing Tebex
    • Store Overview
  • Pricing & Plans
    • Starter
    • Plus
    • Tebex Plan Payment Methods
    • Tebex Platform Fee
    • Plus Plan Expiry
  • Initial setup
    • General checklist for setting up a Tebex store
    • Identity Verification for Tebex Store Onboarding
    • Your Store Review
    • Tips for getting your store application approved
    • What is Intellectual Property?
    • Adult Content Guidelines
  • Tebex Control Panel
    • Dashboard
    • Payments
      • Manual Payments
      • Recurring Payments
      • Payment Methods
      • Checkout Settings
      • Fraud Analysis
      • Wallet
      • Payment Exports
    • Packages
      • How To Create A Package
      • How To Create A Category
      • How To Test A Package
      • Cumulative Packages
      • Downloadable Packages
      • Product Best Practice
    • Statistics
    • Customers
      • Customer Lookup
      • Banning
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      • Tebex Footer
      • Appearance
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        • Visibility
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    • Engagement
      • Coupon Codes
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      • Upselling
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    • Game Servers
      • FiveM
        • FiveM (Server Wrapper)
      • Minecraft: Java Edition
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      • Space Engineers
        • Space Engineers Item IDs
        • How the Legacy Space Engineers Vanilla Integration Works
        • Mod Guidelines and FAQs
      • Unturned
      • Rust
      • Garry's Mod
      • Hurtworld
      • Counter Strike: GO
      • 7 Days To Die
      • Team Fortress 2
      • Conan Exiles
      • RCON (Legacy)
      • RCON Adapter
      • MySQL Depreciation
      • Product Deliverables Configuration
    • Discord Servers
    • Store Transfers
    • Team Accounts
    • Billing
      • Store Cancellation
  • Tebex Checkout
    • How Payments Work
    • Fees
    • Seller Protection and Chargebacks
    • Where and Why We Charge Sales Tax/VAT
      • Information for Accountants
    • Checkout Process
    • Paysafecard
    • Wallet
    • Wallet Restrictions - Deposits & Locks
    • Fund Withdrawals and Transfers
      • PayPal Withdrawal Fees
      • Bank Account Withdrawal Fees
      • Wire Transfer List of Countries & Fees
    • Checkout FAQ
    • Seller Support Guidance
    • Checkout Seller Actions
      • Changing Usernames
      • Changing Discord ID's
      • Resending Commands
      • Customer Lookup
      • Checkout Bans
    • Tebex Checkout for WHMCS
  • Subscribe @ Tebex Academy
  • Developer Documentation
  • FAQs
  • Growth and Success
    • 🛒Tebex Store Best Practices
    • 📆Sales Calendar - 2025
    • 🎁Gift Cards
    • 💬Community Engagement
    • ❓Frequently asked questions
    • 🚗FiveM Best Practices for Packages
    • 🥼FiveM Beta Assets Best practices
    • 📖Creator Success: Case Studies
      • 🚛Reducing Support Backlog through Restructuring the Team
      • 🔁Improving User Retention via “Loss Leader”
      • 📅Subscription Stability and Growth
  • Command Management
    • An Introduction To Commands
    • Command Troubleshooting
    • Resending Commands
    • Support for Epic Game IDs
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On this page
  • Have You Installed The Plugin?
  • Have You Waited?
  • Are The Commands Setup Properly?
  • Check Commands Via Your Console
  • Is the Tebex Plugin Throwing An Error?

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  1. Command Management

Command Troubleshooting

PreviousAn Introduction To CommandsNextResending Commands

Last updated 6 months ago

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If commands are not executing on your server you can try our troubleshooting guides below.

Have You Installed The Plugin?

Make sure that you have installed the plugin on your game server by following one of our helpful guides. We have guides available for each game and plugin we support, in addition, YouTube installation and set-up guides are becoming available for our platform - you may find these useful.

Have You Waited?

Commands on average execute instantly however sometimes it could take up to 5 minutes for the customer to receive their packages. Commands are configured by default to only execute once the customer is online - you can change this option by clicking on the settings button next to each command. The option is called "Require the customer to be online", (please note this setting is only available for stores using the plugin only).

Are The Commands Setup Properly?

Double-check that all the commands in your packages have been entered properly and there are no formatting mistakes. Ensure that you also do not include a "/" before the command as this is not needed. If you want more information about commands you can view our . You should also be very familiar with the wikis and commands of the other plugins and mods etc that you are using for your game server - Tebex is not able to assist you with how to use commands for your other plugins.

Check Commands Via Your Console

On rare occasions, some commands you normally enter in-game might not work if they are executed via the console (the way commands are executed when setup with Tebex). A good test to see if the command works properly is to simply execute the command yourself in the console and see if it returns any errors. The major cause of commands not working via Tebex is that the actual command itself is not working properly or is incorrect.

Is the Tebex Plugin Throwing An Error?

If you can see errors in your console from a Tebex Store Plugin then please copy these errors and send them to our support team. You can email us via . If you are reporting a console error to Tebex, we will request further information from you including your plugin version, server version, and other additional info. We'll need this information to work out what the problem is and how to solve it!

helpful guide
support@tebex.io